Job Description

Job Title: Assistant Manager - Transportation SME

Location: Bangalore

ABOUT UNILEVER:

Be part of the world's most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We promote innovation, big and small, to make our business win and grow; and we believe in business as a force for good. Unleash your curiosity, challenge ideas and disrupt processes; use your energy to make this happen. Our brilliant business leaders and colleagues provide mentorship and inspiration, so you can be at your best. Every day, nine out of ten Indian households use our products to feel good, look good and get more out of life - giving us a unique opportunity to build a brighter future.

Every individual here can bring their purpose to life through their work. Join us and you'll be surrounded by inspiring leaders and supportive peers. Among them, you'll channel your purpose, bring fresh ideas to the table, and simply be you. As you work to make a real impact on the business and the world, we'll work to help you become a better you.

Background

As part of iOps, we are designing and deploying Capabilities and Process, Technology and Organizational Enablers to deliver FTE Efficiencies as well as Working Capital Improvements, Service and a better User and Customer Experience

Main purpose of job:

It encompasses the global design and implementation of processes, outsourcing services, Hub Service Delivery, technologies like Oracle Transport Management, Track and Trace, EPOD or Pega as well as Analytics solutions in the Cost to Serve space. The role takes care of deploying iOps designs for Transportation in the NAMET and AFRICA region as well as owning some elements of the Global Design, the ones related to DT Markets.

Key accountabilities:

Markets and Teams

Work together with another two SMEs in the Order Management and Collect space to deliver a holistic Deliver and Collect deployment of iOps process and technologies in the region

Work with 3PSP and Unilever teams in the region to implement and deploy iOps Designs (Process, Technology and Organization).

Make sure benefits are correctly planned for

Process Design

Own the Transportation elements of our iOps Global design and connect with other sections of Deliver and Collect (e.g. Order Management or Claims Management) to deliver an integrated design and a seamless user and customer experience

Technology Enablers

Oracle Transport Management

Track and Trace

EPOD

Pega for Logistics

Organizational Enablers

Consolidation of operations service centers, internal or outsourced when that is the chosen direction

Financial Controls:

Transportation Management Financial Controls

Performance:

Transportation KPIs, definition and support to Performance Management

Common Responsibilities:

Ensures all Developments in Logistics are within the Global framework

Drive continuous improvements in the Europe Tower and Market

Act as liaison between Business Operations and IT teams to build and deploy automated solutions.

Drive Global Logistics Projects workshops

Gathering of Business Requirements and Preparation of the BRD (Business Requirement Document)

Identify the feasible and robust solution for the business requirements.

Review and sign off on Functional Design document

Coordinate/ Support Operations teams during UAT

Ensure that Technical Solution is landed is fitting to the purpose.

Support the Business Operations during Post Go Live

Change Management with Control Tower and Local Markets.

Track savings proposed in BC

Experience and qualifications required:

Fully operational on modern Transport Management processes and operations, at least 3 years, minimum experience in one geography, best if in several geographies or at a Service Centre operating multiple countries

Detailed understanding of Cost to Serve models and Logistic KPIs

Experience in designing, simplifying, automating processes

Excellent with Technology, Automation and Analytics

Team leadership experience

Good if exposed to e-commerce go to market set ups

Key interfaces

Neighbouring processes like Order Management and especially Stock Allocation

GCAD teams for Financial Controls

Information and Analytics

IT Teams managing the Logistics Platform

iOps Regional Squads

iOps Country Teams

iOps Partners

Ultra-Logistics Team

Europe - Local Market Logistics Team

Logistics Procurement

Geo IT