Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

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Assistant Manager TransportClient: UBS

Location:

Hyderabad (Aquila & Centaurus)

Department:

Transport Services / Facilities Management

Reports To:

Transport Manager

Position OverviewWe are seeking a dedicated Assistant Manager Transport to support and manage comprehensive transport operations for approximately 2,000 employees across UBS Hyderabad's Aquila and Centaurus locations. This role requires a versatile professional who can seamlessly operate between both sites, provide backup leadership to the Transport Manager, and ensure smooth, efficient, and safe transportation services for all UBS employees.

Key ResponsibilitiesTransport Operations ManagementAssist in managing daily transport operations for ~2,000 UBS employees across both locations



Coordinate employee transport schedules, routes, and vehicle assignments



Monitor real-time transport operations and resolve service disruptions



Ensure optimal fleet utilization and route efficiency across Aquila and Centaurus



Manage transport booking systems, employee registrations, and route changes



Oversee special transport arrangements for events, extended hours, and emergency situations



Dual-Location FlexibilitySeamlessly switch operations between Aquila and Centaurus as required



Maintain consistent service standards and operational procedures across both sites



Coordinate inter-location transport services and employee transfers



Adapt to varying demand patterns and operational requirements at each location



Ensure effective communication and coordination between both site operations



Backup Leadership & Management SupportAct as primary backup to Transport Manager during absences



Take full operational responsibility when required



Make critical decisions regarding route changes, vendor issues, and service disruptions



Lead team meetings and provide operational guidance to transport coordinators



Handle escalations and client communications in Transport Manager's absence



Maintain operational continuity during peak periods and emergencies



Vendor & Fleet ManagementManage relationships with transport service providers and taxi vendors



Monitor vendor performance against SLAs and service quality standards



Coordinate vehicle maintenance schedules and ensure fleet readiness



Oversee vendor compliance with safety, insurance, and regulatory requirements



Negotiate service improvements and resolve vendor-related issues



Manage backup transport arrangements and emergency fleet mobilization



Employee Service & ExperienceEnsure exceptional transport experience for all UBS employees



Handle employee queries, complaints, and special transport requests



Manage transport-related communications and announcements



Coordinate with HR and Admin teams for new joiners and transport onboarding



Implement feedback mechanisms and service improvement initiatives



Support disabled employees and special accessibility requirements



Safety & Compliance ManagementEnsure all transport operations comply with local traffic and safety regulations



Monitor driver performance, behavior, and adherence to safety protocols



Coordinate regular vehicle inspections and safety audits



Maintain transport-related documentation, permits, and compliance records



Lead emergency response procedures and incident management



Implement and monitor COVID-19 and health safety protocols



Technology & AnalyticsManage transport management systems and mobile applications



Generate operational reports, analytics, and performance dashboards



Track key performance indicators (KPIs) and service metrics



Optimize routes using GPS tracking and route planning software



Support digital initiatives and transport technology implementations



Required QualificationsEducation & ExperienceBachelor's degree in Transportation Management, Operations, Business Administration, or related field



5-8 years of transport/logistics management experience



3+ years in supervisory or team leadership roles



Experience managing large-scale employee transport operations (1000+ users preferred)



Background in corporate transport services or fleet management



Core CompetenciesTransport Operations ExpertiseDeep understanding of route planning, fleet management, and logistics optimization



Experience with transport management systems and GPS tracking technology



Knowledge of local traffic patterns, regulations, and transportation infrastructure



Understanding of vehicle maintenance, safety standards, and compliance requirements



Leadership & Management SkillsStrong leadership capabilities with ability to step into managerial role



Excellent crisis management and problem-solving skills



Ability to manage multiple priorities and work under pressure



Strong decision-making skills and operational judgment



Experience in vendor management and contract oversight



Communication & Interpersonal SkillsExcellent communication skills in English and local languages



Strong stakeholder management and client service orientation



Ability to handle employee queries and resolve conflicts effectively



Presentation skills for management reporting and team meetings



Technical SkillsProficiency in transport management software and GPS systems



Advanced Excel skills for data analysis and reporting



Knowledge of fleet management principles and best practices



Understanding of safety regulations and compliance requirements



Basic knowledge of vehicle maintenance and technical specifications

Key Performance IndicatorsService Reliability:

On-time performance and service availability metrics

Employee Satisfaction:

Regular feedback scores and complaint resolution times

Operational Efficiency:

Cost per employee, fleet utilization rates, and route optimization

Safety Performance:

Incident rates, compliance scores, and safety audit results

Vendor Management:

SLA compliance, cost management, and service quality metrics

System Availability:

Transport system uptime and booking system performance

Working Conditions & RequirementsFlexible work location:

Must be able to work from either Aquila or Centaurus as needed

Extended hours:

Availability during early morning and late evening transport hours

Emergency availability:

24/7 on-call support for transport emergencies

Physical requirements:

Ability to visit transport hubs, coordinate with drivers, and inspect vehicles

Travel:

Occasional travel between locations and vendor facilities



Career Development OpportunitiesDirect pathway to Transport Manager role



Cross-functional exposure to facilities management operations



Leadership development and management training programs



Professional certifications in transportation and logistics management



Opportunity to implement innovative transport solutions and technologies



Compensation & BenefitsCompetitive salary commensurate with experience



Performance-based incentives and annual bonuses



Transportation allowance and fuel reimbursement



Comprehensive health and wellness benefits



Professional development and training opportunities



JLL career advancement pathways



If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.