Job Description

Ready to shape the future of work?
At Genpact, we don't just adapt to change--we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Assistant manager - Knowledge management/Training manager
Skills Required

• Excellent communication and interpersonal skills.
• Good with leadership management.
• Good with presentation skills.
• Good knowledge of usage of Excel, PowerPoint & MS office features.
• Prior experience in Knowledge Management or Training or L&D role is an added advantage.
• Technical knowledge, such as PowerApps, PowerAutomate, PowerBI or any automation tool is an added advantage.

1. New Hire LP/LTO Management

• Coordinate with ops team and ensure all new hire LPs are shared with TSSC for upload.
• Ensure all LP PKTs are conducted on iLearn and LTO are closed for New Hires as per the planned schedule.
• Publish New Hire Dashboard with stakeholders (Fortnightly/ Monthly).
• Escalate in case of any pending beyond defined timelines.
• Overall governance of LP/LTO Management for the account/s.

2. Monthly/ Quarterly PKT (Process Knowledge Test) Management

• Share schedule with Ops team.
• Finalize the number of PKTs and eligible list with ops team.
• Ensure opts teams shares the PKTs (Question Paper - PKT Template) with TSSC for upload before the scheduled timeline.
• Work with ops team on TNI for Failure/ Low scoring cases and ensure the reassessment are uploaded for the respective employees.
• Coordinate with TSSC for PKT Dashboard.
• Publish Dashboard with stakeholder (Monthly/ Quarterly).

3. Cross Training Management

• Ops team to ensure Cross Training details are updated via MS Team/ Share Point (common shared platform).
• Consolidation of Cross Training data and validation.
• Publish the dashboard with stakeholder (Monthly).

4. SOP Data Management

• Ops team to ensure SOP Data is updated by the teams via MS Team/ Share Point (common shared platform).
• Publish the dashboard with stakeholder (Monthly).
• Random Audit of SOPs on exceptions & query Tracker (quarterly report out along with SOP dashboard).

5. Process Trainer - Calibration

• Calibrate the Process Trainers on KM Pillars and their role against each.
• Monthly connect with Process Trainer - to review the health of KM for respective account and way forward.

6. Additional activities:

• Perform all audit connected to Knowledge Management practices for the account/s aligned to
• Would be responsible to drive and maintain high standards of KM for aligned account or accounts.
• Drive Digital tool implementation within C&H Accounts and coordinate with Tech SMEs/Genpact leadership.
• Work closely with Enterprise team, compliance team and conduct all internal audits on overall KM across C&H vertical.
• Facilitate Internal and External Audit by sharing the required evidence as and when required.
• Work closely with TSSC to drive centralized practices.
• Frequent connect with KM Lead and Respective HR to update on the progress of KM activities and highlight any challenges.
• Manage additional activities which arises from Knowledge Management perspective.
• Work closely with ops to drive training needs/ refresher training or any other activities where Training team interventions are required.
• Work closely with Client as per the operational needs to drive KM / Training agenda.

Qualifications we seek in you!
Minimum Qualifications / Skills

• Graduate in Commerce (B.Com)
• Relevant work experience
• Strong English language skills (verbal and written)

Preferred Qualifications/ Skills

• Experience in cost Model creation and management
• Ability to handle pre-sales process management and execution
• Prior experience in sales support

Why join Genpact?

• Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
• Make an impact - Drive change for global enterprises and solve business challenges that matter
• Accelerate your career -- Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Skills Required