Job Description

Job Title: Assistant Manager Learning & Development

Location:

Chennai

Company:

TOVO Restaurants Pvt Ltd

Industry:

Quick Service Restaurants (QSR) | Fresh Serve Restaurants (FSR)

Employment Type:

Full-Time

About Us:

TOVO is on a mission to revolutionize the QSR industry by bridging the gap between taste and health. We are transforming into the world's first Fresh Serve Restaurant (FSR) chain, combining fast service with fresh, wholesome ingredients. With locations across India and Dubai, TOVO has redefined modern dining with its unique concept of Infused Chicken, making us a rising star in the industry.

Role Overview:

The Assistant Manager Learning & Development will design, implement, and oversee training programs across TOVO outlets to ensure consistent service quality, operational efficiency, and employee development. This role will play a key part in building a strong learning culture that supports employee growth, enhances guest experience, and drives TOVO's business goals.

Key Responsibilities:

Training Strategy & Development

Design and implement training frameworks aligned with TOVO's brand values, service standards, and operational requirements. Develop SOP-based training modules for front-of-house, back-of-house, and support functions. Conduct Training Needs Analysis (TNA) in collaboration with Operations and HR teams. Create structured induction and onboarding programs for all new hires.

Program Delivery & Execution

Deliver engaging classroom, on-the-job, and digital training sessions for employees at all levels. Ensure consistent rollout of training programs across outlets. Certify trainers and develop a pool of internal trainers for scalability. Drive skill enhancement workshops, including customer service, food safety, hygiene, and leadership programs.

Performance & Impact Measurement

Track and measure training effectiveness using post-training assessments, audits, and performance metrics. Partner with outlet managers to evaluate improvements in productivity, guest satisfaction, and compliance. Maintain training MIS and regularly report progress to senior management.

Employee Engagement & Development

Support career development initiatives, including internal promotion readiness programs. Coach and mentor employees to develop leadership capabilities at outlet level. Build a culture of continuous learning and self-development.

Key Requirements:

Bachelor's degree in Hospitality, HR, Business, or related field.

5+ years of training experience in hospitality/QSR/retail industry.

Strong knowledge of L&D frameworks, instructional design, and adult learning principles.

Excellent communication, facilitation, and presentation skills.

Ability to design digital learning content (videos, e-modules, microlearning).

Strong organizational and project management skills.

Willingness to travel to outlets across regions.

What We Offer:

Competitive salary.

Dynamic work environment with a talented and passionate team.

Growth opportunities in a fast-expanding global restaurant chain.

Join us in revolutionizing the way the world experiences fast dining!

Job Types: Full-time, Permanent

Pay: ₹360,000.00 - ₹600,000.00 per year

Benefits:

Paid time off Provident Fund
Work Location: In person