Job Description

Ready to shape the future of work?

At Genpact, we

don't

just adapt to change--we drive it. AI and digital innovation are redefining industries, and we're

leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how

we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team

that's

shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and

cutting-edge

solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of

Assistant Manager -

Quality

Lead

-

Quality Control/Quality Consultant

- Trust & Safety

We are

seeking

a highly experienced and driven Quality Lead to champion and elevate our quality standards. In this strategic role, you will

be responsible for

defining, implementing, and overseeing quality control and/or quality consulting frameworks, ensuring adherence to best practices, driving continuous improvement initiatives, and fostering a culture of quality excellence across our diverse operational teams. You will be a key influencer in shaping our quality strategy and ensuring exceptional service delivery to our clients.

Responsibilities:

Quality Strategy and Framework Development:

Define and

establish

comprehensive quality control and/or quality consulting frameworks, methodologies, and standards for the

process

, aligned with industry best practices and client requirements.

Develop and

maintain

quality policies, procedures, and guidelines.

Ensure the consistent application of quality standards across various operational processes and teams.

Quality Assurance and Monitoring Oversight:

Lead and oversee the design and implementation of effective quality assurance processes and monitoring systems.

Establish key quality metrics and

targets, and

ensure regular tracking and reporting of performance.

Drive the analysis of quality data to

identify

trends, root causes of issues, and areas for improvement.

Ensure the

timely

and effective resolution of quality-related issues and escalations.

Continuous Improvement Initiatives:

Champion and lead continuous improvement initiatives across the

team

,

leveraging

quality data and methodologies (e.g., Lean, Six Sigma).

Identify

opportunities for process optimization, standardization, and automation to enhance quality and efficiency.

Facilitate and

participate

in quality improvement projects and Kaizen events.

Stakeholder Management and Collaboration:

Serve as a primary point of contact and subject matter expert for quality-related matters for internal stakeholders, clients, and external auditors.

Collaborate effectively with operational leaders, team leaders, training teams, and other functional groups to embed quality into all aspects of service delivery.

Communicate effectively on quality performance, initiatives, and challenges to relevant stakeholders.

Compliance and Governance:

Ensure adherence to internal quality standards, client-specific requirements, and relevant regulatory guidelines.

Lead and support internal and external quality audits and ensure the

process

readiness and compliance.

Promote a strong understanding of compliance requirements and best practices within the operational teams.

Team Guidance and Mentorship (Indirect Leadership):

Provide guidance, mentorship, and support to Quality Control Analysts and/or Quality Consultants across different teams.

Foster a culture of knowledge sharing and collaboration within the quality community.

Promote the development of quality-related skills and competencies

.

Consultation and Expertise (for Quality Consultant focus):

Provide expert consultation to operational teams on quality control methodologies, tools, and best practices.

Support the design and implementation of tailored quality frameworks for specific projects or clients.

Facilitate workshops and training sessions on advanced quality topics.

Act as a change agent to embed a quality-focused mindset and drive adoption of quality principles.

Qualifications

we

seek

in you!

Minimum

Qualifications

Any bachelor's degree

P

rogressive experience in quality control, quality assurance, or quality consulting, with

a significant portion

in a leadership or strategic role

.

Deep understanding of quality management principles, methodologies, and tools (e.g., Six Sigma, Lean, ISO standards, statistical process control).

Proven

track record

of developing and implementing successful quality strategies and frameworks.

Excellent analytical, problem-solving, and decision-making skills with the ability to interpret complex data and drive strategic improvements.

Exceptional communication, interpersonal, and presentation skills with the ability to influence and collaborate effectively at all levels.

Strong project management skills with the ability to lead and manage complex quality initiatives.

Proven ability to drive continuous improvement and implement sustainable quality solutions.

Strong business acumen and understanding of the impact of quality on client satisfaction and financial performance.

Proficiency

in data analysis tools and MS Office Suite (Excel, Word, PowerPoint).

Preferred Skills:

Relevant certifications in quality management (e.g., Six Sigma Black Belt, Lean Expert, ISO 9001 Lead Auditor).

Experience with quality management software and tools.

Experience in client-facing roles and managing quality expectations at a strategic level.

Strong facilitation and change management skills.

Why join Genpact?

Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation

Make an impact - Drive change for global enterprises and solve business challenges that matter

Accelerate your career -- Get hands-on experience, mentorship, and continuous learning opportunities

Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race,

color

, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants

are not required to

pay to

participate

in our hiring process in any other way. Examples of such

scams

include

purchasing

a 'starter kit,' paying to apply, or

purchasing

equipment or training.

JobAssistant Manager

Primary LocationIndia-Hyderabad

ScheduleFull-time

Education LevelBachelor's / Graduation / Equivalent

Job PostingAug 7, 2025, 6:03:13 AM

Unposting DateOngoing

Master Skills ListOperations

Job CategoryFull Time