Job Description

Position Title

Assistant Manager (BA) – Projects


Department

NBU


Level/ Band

Assistant Manager

Role Summary :
B Organizational Relationships

Reports to

Manager


Supervises

NA

C Job Dimensions

Geographic Area Covered

Pan India


Stakeholders Internal

Sales Channels, Operations and Systems, New Business & Underwriting


External

Distribution Partners, Agents, vendors, IT partners.

D Key Result Areas

Business Analyst § Extensive experience in detailed requirements analysis, writing user stories as per end user requirements. § Prioritizing competing demands from stakeholders and driving requirements from analysis through production with minimal support § Co-ordination with Business Users pertaining to Operations, Underwriting and Sales/Strategy for analyzing the requirements § Analyze the complete requirement and accordingly prepare CR, BRD/SRS with all the details and closing the same in coordination with BU, vendor, Internal IT and testing team § Understanding & preparing for business requirements documents, system data flow diagrams, SOP & process flow diagrams in concurrence with relevant stakeholders § Preparing Business critical test cases/scenarios to facilitate manual integration and regression testing for quality assurance of UAT deliverable product § Getting sign off from business on the BRD and functionality delivered for UAT and closely working with all stakeholders for early & efficient closure of defects § Analysis of production issues/QC fail items and proactively getting the same addressed on timely basis Tracking of project along with maintenance of annexure/evidence related to the requirements for internal/external audits
New Business & Underwriting § Experience in working on projects with new business and underwriting team is desirable § Knowledge on underwriting systems and rules would be an added advantage


E Competencies ( Please copy paste from Competency Dictionary)


Competency For



Proficiency Scale

Proficiency Scale Description


Process Management Ability to streamline and manage processes to ensure seamless execution in an effective manner to achieve business imperatives.

1

Identifies and documents processes within own area of responsibility. Seeks guidance on aspects of processes that are out of immediate scope. Drafts procedures that comply with the process.


Domain Knowledge Awareness and understanding of business model and linkages. Ensuring smooth functioning of processes with a focus on quality to enhance business outcome and build a culture of quality in the organization.

2

Ability to introduce new workflows and templates for continuous workflow improvement. Ability to ensure smooth operations of the improvement plan through analysing relevant data and statistical reports. Ability to ensure accuracy and timeliness of the data. Ability to use tools to focus on quality.


Project Management Ability to streamline and manage projects to ensure seamless business execution in a cost effective manner.

2

Establishes the project’s high-level assumptions and constraints Identifies project stakeholders Establishes the project’s key milestones and deliverables Obtains agreement for the scope defined by the WBS Identifies internal and external Project schedule with schedule model data dependencies Defines processes to be used to deliver the project deliverables Communicates status stakeholders


Change Management

1

Is able to recognize where change needs to take place in the conventional ways of working in one’s own area of work Keeps self-aware of domain specific practices and trends prevalent in the market and Implements or supports various change management activities within the organization Is open to change initiatives for improvements in quality or efficiency of work Seeks clarifications when faced with ambiguity or uncertainty




G Skills Required

Technical

§


Behavioral


Essential

Desired


Interpersonal skills

Yes


Communication skills

Yes


Creative thinking skills

Yes


Supervising/Leadership skills

Yes


Teamwork Skills

Yes


Influencing skills

Yes


Relationship Building skills

Yes


Decision making skills

Yes

H Incumbent Characteristics


Essential

Desired


Qualification

§ Post Graduate (MBA)/BSC computer Science/ BCA

BPO/Insurance Domain


Experience

§ 5~8 years’ experience in the field of Life Insurance/BFSI Operations