Job Description

- Experience Required: 5+ Years in Telesales/BPO Operations- Department: Sales/Call Center Operations- Reporting To: Branch ManagerJob Summary:We are seeking a dynamic and results-driven Assistant Manager - Telesales to lead, manage, and scale telesales operations within our BPO setup. The ideal candidate should have over 5 years of hands-on experience in telesales, with a proven ability to manage high- performing teams, meet aggressive targets, and maintain excellent customer service standards.Key Responsibilities:- Lead a team of telesales executives to achieve daily, weekly, and monthly sales targets.- Monitor team performance and drive productivity through effective coaching and performance management.- Manage and optimize daily operations including lead allocation, call handling, and sales closures.- Conduct regular training and upskilling sessions to improve sales techniques, objection handling, and product knowledge.- Prepare and analyze performance reports (call volume, conversion rates, revenue metrics, etc.) to identify areas for improvement.- Ensure compliance with company policies, quality standards, and regulatory requirements.- Collaborate with senior leadership to implement sales strategies and process improvements.- Handle escalated customer queries or issues professionally and efficiently.- Maintain a high level of motivation and morale within the team.Key Requirements:- Minimum 5 years of experience in Telesales with at least 2 years in a team leadership or assistant managerial role in a BPO or call center environment.- Strong track record in meeting or exceeding sales targets.- Excellent communication, interpersonal, and coaching skills.- Proficient in CRM and dialer systems (e.g., Ameyo, Genesys, Five9, etc.).- Ability to analyze data and generate actionable insights.- Strong problem-solving and decision-making abilities.- Flexibility to work in a fast-paced and target-driven environment.Preferred Qualifications:- Graduate in any discipline; MBA is a plus- Experience in B2C sales, especially in industries like insurance, finance, or telecom- Salary: Competitive with performance incentives- Shift: Day Shift (ref:updazz.com)