Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

What this job involves:

overseeing and managing the comprehensive maintenance and operational activities of the facility. Ensures the optimal functioning of all building systems, coordinates with various stakeholders, and maintains high standards of safety, efficiency, and compliance.

Systems Maintenance and Repair:

Perform regular maintenance, monitoring, and repairs on various facility systems including:



Mechanical systems



Plumbing systems



Structural elements



Furniture



Fire and Life Safety systems



Control systems



Ensure all systems meet applicable standards and operate at peak efficiency



Clean, inspect, calibrate, and replace parts as necessary, particularly for HVAC systems and associated equipment



Conduct daily site rounds with the M& E team to verify safe operation of critical assets and equipment

Preventive Maintenance Management:

Plan and schedule all preventive maintenance activities, both in-house and for OEM, according to the 52-week PPM calendar



Maintain responsibility for facility services, preventive maintenance, and general maintenance



Ensure technical proficiency in all maintenance activities

Vendor and Contractor Management:

Schedule, coordinate, and review work performed by outside contractors and vendors



Evaluate vendors and suppliers regularly for quality and performance



Coordinate with contractors, vendors, and internal stakeholders to ensure timely project delivery



Liaise with builders regarding equipment maintenance for smooth operations

Inventory and Purchasing:

Manage purchasing and inventory control for maintenance supplies and equipment



Verify the accuracy of deliveries, including count, pricing, and item descriptions



Perform periodic checks of tool and instrument inventory



Conduct store inventory audits



Track AMC (Annual Maintenance Contract) of equipment and manage renewals

Performance Monitoring and Reporting:

Meet or exceed site Key Performance Indicators (KPIs)



Monitor Service Level Agreements (SLAs) monthly to identify potential challenges and plan corrective actions



Review monthly client service request summaries to pinpoint and correct recurrent operational problems



Monitor the quality and pricing of maintenance work performed (Repair & Maintenance, AMC activities)



Record equipment readings and make necessary adjustments to ensure proper operation

Safety and Compliance:

Comply with department policies for safe storage, usage, and disposal of hazardous materials like scrap



Maintain a clean and safe workplace



Coordinate with Energy Audit, HSSE Audit, and Quarterly Risk Audit teams, and address closure points as per audit findings

SURF Ticket Management:

Monitor and resolve SURF tickets in a timely manner



Regularly check tickets to prevent SLA breaches



Raise monthly PPM in SURF as proactive tickets



Address both proactive and reactive tickets appropriately



Route reactive tickets to the concerned team for further action



Prioritize ticket resolution based on urgency



Update or close tickets in the SURF tool once resolved



Ensure proactive tickets are addressed within specified timelines



Maintain tickets in "Hold" status until issues are resolved

Staff Management and Training:

Monitor staff deployment and coordinate with vendors to meet site-specific requirements



Validate vendor staff attendance



Conduct regular shift-wise staff briefings



Deploy staff floor-wise according to planned deployment



Escalate staff absences or shortages to respective vendors for action



Coordinate on-the-job training for new joiners with respective service providers



Organize team engagement activities, including Rewards & Recognition events

Special Projects and Maintenance Activities:

Manage periodic scrap disposal in accordance with policy guidelines



Conduct bi-annual lux level checks across all workstations and cabins



Perform bi-annual store audits for all M&E stores



Coordinate and maintain Indoor Sports equipment



Identify and address snags, coordinating with vendors for quotations and closure



Address rodent entry points and pest control issues as per Pest Control Audit findings

Utility Management:

Validate utility readings (electricity, diesel generator, BTU, water consumption) against builder's readings on a monthly basis

Documentation and Reporting:

Maintain accurate records of all maintenance activities, inventory, and staff deployments



Prepare and submit regular reports on KPIs, SLAs, and other relevant metrics



Document and report any safety incidents or compliance issues

Sound like you? To apply you need to have:

Mastery in the field



You should have earned a diploma or degree in engineering, ideally, electrical engineering or mechanical engineering.



Having three to seven years of experience in facilities management will also prove indispensable.



We'll also expect you to work as a part of a diverse team in both leadership and individual contributor expertise.



If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.