Job Description

Assistant Manager - Store Operations

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Key Responsibilities:- Store & Employee Operations o Act as the first point of contact for Pan India store operations across 25 locations for operation escalations. o Coordinate store employee onboarding and offboarding, including replacement follow-ups. o Track and follow up on Pan India store employee IBM mandatory training completion. o Monitor store team attendance and follow up on deviations. o Conduct store and warehouse visits. o Organize weekly / fortnightly Pan India store calls. o Serve as the first point of contact for LL escalations. o Track B2C courier shipments and ensure timely delivery. o Manage manpower arrangement for laptop packing activities. Warehouse & Logistics Operations o Serve as the first point of warehouse escalations. o Coordinate between stores and mother warehouse (FTWZ & DTA). o Handle warehouse escalations and ensure timely resolution. o Follow up on store-to-warehouse and warehouse-to-store logistics movement. o Ensure RFD center productivity, on-time receiving, and asset handover. o Monitor Warehouse SLA and RFD SLA, including monthly RCA preparation. o E-Way bill Part B management for all shipments Packing Material & Procurement o Follow up on store packing material requirements. o Coordinate dispatch of packing materials from the mother warehouse. o Manage packing material procurement and availability. Store Setup & Inventory o Support store migration and new store setup activities. o Coordinate yearly wall-to-wall inventory (twice a year) across Pan India locations. o Track daily Pan India allocation and return collection details. Billing, MIS & Reporting o Prepare weekly transport MIS (Forward, Reverse & Bulk). o Collect and validate monthly store-to-warehouse and warehouse-to-store movement data for CX billing. o Handle Pan India CX billing inputs collection, validation, and submission to finance. o Manage vendor billing, including monthly transaction validation and finance submission. o Handle exceptional CX service requests and ensure correct billing to CX. o Prepare monthly missed SLA reports with RCA for Pan India stores. o Prepare data for Monthly MBR, QBR, and ABR reviews. o Conduct monthly metrics review with IBM. Training & additional projects o Organize regular ground team training sessions with customers and DHL. o Support and manage additional projects as assigned.