Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



Soft Services - Manager

Overview



We seek a results-driven professional to oversee soft services operations while ensuring exceptional service standards across client location.



Required Qualifications

Bachelor's degree



3-5 years of facility management experience with soft services focus



Knowledge of industry standards and relevant regulations



Microsoft Office Suite proficiency



Strong communication skills



Ability to manage competing priorities in fast-paced environments



Fluency in English and Hindi; Marathi knowledge beneficial



Preferred Qualifications

Professional certification (FMP, CFM)



Health and safety compliance expertise



Vendor management capabilities



Smart building technology familiarity



Key Responsibilities



Operations

Manage day-to-day soft services including housekeeping, pest control, and reception



Monitor service delivery against established standards and SLAs



Conduct regular inspections and audits of soft services to identify improvement areas



Implement standardized operating procedures ensuring compliance with client policies



Respond immediately to critical performance incidents and coordinate follow-up actions



Leadership

Lead the soft services FM team including on-site vendor personnel



Foster high staff morale, trust, and work ethics



Create an environment that supports teamwork and performance excellence



Mentor team members and facilitate professional development opportunities



Encourage innovation and initiative-sharing within the team



Perform role of training coordinator



Client Relations

Build credible relationships with clients and business unit stakeholders



Maintain communication to sustain healthy business relationships



Act as liaison between clients, service providers, and internal teams



Resolve issues effectively through clear communication



Contract Management

Drive excellent implementation of all contracts at assigned sites



Collaborate with Sourcing teams to manage vendor performance



Support selection, training, and supervision of service staff and contractors



Financial Oversight

Contribute to budget planning and cost control initiatives



Drive financial targets and control requirements across all sites



Prepare standard periodic reports as required



Compliance

Uphold health, safety and environmental standards



Implement sustainable facility practices



Ensure regulatory adherence



Working Conditions

Office-based with regular facility walkthroughs, six days working



Occasional evening or weekend availability for emergency situations



If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.