Job Description

JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Soft Services - Manager
Overview
We seek a results-driven professional to oversee soft services operations while ensuring exceptional service standards across client location.
Required Qualifications
Bachelor's degree
3-5 years of facility management experience with soft services focus
Knowledge of industry standards and relevant regulations
Microsoft Office Suite proficiency
Strong communication skills
Ability to manage competing priorities in fast-paced environments
Fluency in English and Hindi; Marathi knowledge beneficial
Preferred Qualifications
Professional certification (FMP, CFM)
Health and safety compliance expertise
Vendor management capabilities
Smart building technology familiarity
Key Responsibilities
Operations
Manage day-to-day soft services including housekeeping, pest control, and reception
Monitor service delivery against established standards and SLAs
Conduct regular inspections and audits of soft services to identify improvement areas
Implement standardized operating procedures ensuring compliance with client policies
Respond immediately to critical performance incidents and coordinate follow-up actions
Leadership
Lead the soft services FM team including on-site vendor personnel
Foster high staff morale, trust, and work ethics
Create an environment that supports teamwork and performance excellence
Mentor team members and facilitate professional development opportunities
Encourage innovation and initiative-sharing within the team
Perform role of training coordinator
Client Relations
Build credible relationships with clients and business unit stakeholders
Maintain communication to sustain healthy business relationships
Act as liaison between clients, service providers, and internal teams
Resolve issues effectively through clear communication
Contract Management
Drive excellent implementation of all contracts at assigned sites
Collaborate with Sourcing teams to manage vendor performance
Support selection, training, and supervision of service staff and contractors
Financial Oversight
Contribute to budget planning and cost control initiatives
Drive financial targets and control requirements across all sites
Prepare standard periodic reports as required
Compliance
Uphold health, safety and environmental standards
Implement sustainable facility practices
Ensure regulatory adherence
Working Conditions
Office-based with regular facility walkthroughs, six days working
Occasional evening or weekend availability for emergency situations
Location:
On-site -Noida, UP
Scheduled Weekly Hours: 48
Job Tags:
If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!
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