Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



Title

Assistant Manager - Soft Services



Duties & responsibilities

Lead the JLL Management team in the delivery of Facility Management Services. Ensure that the services are delivered in line with the Contractual commitments and within budgets. Conduct competitive tendering exercise and identify suitable specialist subcontractors for the site, carry out comparative analysis and make recommendations to Client on the most appropriate subcontractors. Develop Service Level Agreements and assist the JLL procurement department in closing Service Level Agreements between JLL and its Vendors. Evaluate the team deployed by Vendors on site to ensure correct level and scale of resources. Assess Service Levels and Performance Indicators with the Client representative and define the mechanism to assess the performance levels of various subcontractors. Assess performance of the subcontractors based on performance assessment criteria as agreed jointly between JLL, and its subcontractors. Ensure Compliance of Minimum Wages acts for payments and statutory compliance through specialist professionals. Advise on future year budgets as and when requested for. Maintain all records related to the performance of Facility Management operations on Facilities Ensuring that the subcontractors are meeting their commitments on scheduled delivery of trainings. Ensure that the subcontractors have a planned, structured and solution based approach to the delivery of maintenance services. Analyse call outs to understand trends; undertake strategic initiatives to minimize the same. Scheduled cross feedback from subcontractors and staff on our process to improve services level & satisfaction in organization. Train team members on all Quality policies & procedures

Preparation and submission of management reports/analysis as and when required by client

? Expense tracking oversight and invoice management

? Assistance to for preparation of Annual Budget

? Formulation and implementation of Policies & Procedures Including Annual Update of Operations Manual



Performance objectives

Provide Superior Client Service (weighting 50%)

Initiative or Process Improvement in Functional Area (weighting 40%)

Personal and Professional Development (weighting 10%)

Key skills

Team handling experience

Should have good working knowledge on soft services, cafeteria management and technical.

Should have good communication skills

Employee specification

Candidate should have 5-8 years' experience in Facilities Management industry into IT / Banking / Corporate set up.

What this job involves:

Putting safety in your hands

First things first, your chief concern is to ensure a safer and more comfortable work environment to work in and visit. Part of the checklist you will run through are to plan and execute all preparations needed for meetings and conferences with clients and VIP visits. Likewise, the mailroom, front office and housekeeping all fall into your realm.



Being dedicated to great results

You should be mobile and capable of working anywhere because you will perform daily check-ins around the front office and lobby to ensure high standards. Whatever mix-ups or jams that you spot, you should be quick to figure out the best repairs. Your input and ideas will be sought to help steer the team in directions that help make the facility perform at its best.



A typical day for you also involves contact with vendors--reviewing their services and coordinating with them for the resolution of any service issues.

Sound like you? To apply you need to have:

Core facilities management skills

If you're a graduate in any discipline, you will most likely to qualify for this role. You should also have 5-7 years of experience in facilities management. It would be great if you have tertiary qualifications in hotel management, building management and/or business.



Outstanding team prowess

Are you equipped to set up a team to success? Can you also play to your strengths and work effectively as a team member? If yes, that's great--the ability to bring about positive changes and follow through with them will come in handy for this role.

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.



Apply today!

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.