Job Description

JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Assistant Manager - Soft Services
Business Unit:
Integrated Facilities Management (IFM)
Reporting To:
Manager - Soft Services
Role Overview - What This Job Involves
As Assistant Manager - Soft Services, you will play a pivotal role in supporting the Facilities Management operations across assigned sites. Your responsibilities will include:

• Providing administrative and operational support to the FM team.
• Ensuring timely and accurate reporting for assigned facilities.
• Acting as the escalation point for FM-related issues.
• Managing Helpdesk operations and guiding operators on escalated concerns.
• Coordinating logistics and setup for client meetings, conferences, and VIP visits.
• Overseeing Mailroom, Front Office, and Housekeeping services to maintain high standards.
• Conducting regular facility rounds to identify and resolve service issues.
• Supervising cafeteria operations, ensuring hygiene, food quality, and prompt issue resolution.
• Preparing and communicating weekly shift rosters for Helpdesk, Front Desk, and Mailroom teams.

Operational Risk Management

• Implement and update Emergency Response Plans and conduct drills.
• Provide after-hours support for facility-related issues.
• Ensure compliance through operational audits.
• Escalate incidents and problems as needed.

Performance Objectives

• Deliver services in line with best practices and contractual obligations.
• Ensure compliance with policies, procedures, and timelines.
• Effectively manage and coordinate internal and vendor teams.
• Achieve SLA targets and ensure high client satisfaction.
• Resolve Helpdesk complaints promptly and efficiently.

Key Skills & Attributes

• Strong leadership and team management capabilities.
• In-depth understanding of FM service structures and operational expenditure.
• Ability to manage day-to-day operations and step in for Facility Managers during leave.
• Excellent communication skills.

Location:
On-site -Hyderabad, TS
Scheduled Weekly Hours: 48
If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!
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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy .
Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
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Skills Required