Job Description

To support the Gym Manager in daily operations, staff supervision, sales coordination, and member satisfaction, ensuring smooth and efficient functioning of the gym.

Key Responsibilities Operations Management

Assist in day-to-day gym operations and shift management. Ensure gym opening/closing procedures are followed. Monitor cleanliness, hygiene, and maintenance of facilities. Coordinate with vendors and service providers when required.
Staff Supervision

Supervise trainers, sales executives, reception, and housekeeping staff. Prepare duty rosters and manage shift allocations. Ensure staff discipline, punctuality, and adherence to HR policies. Support recruitment, onboarding, and basic training of staff.
Sales & Revenue Support

Support membership sales and renewal targets. Coordinate with sales team to achieve monthly targets. Handle escalated member queries related to pricing or services. Promote PT packages, offers, and gym programs.
Member Experience

Ensure high level of customer service and member satisfaction. Handle member complaints and resolve issues promptly. Collect feedback and suggest improvements to management.
Reporting & Documentation

Prepare daily/weekly operational and sales reports. Maintain records related to attendance, sales, and incidents. Assist in audits, inspections, and compliance activities.
Safety & Compliance

Ensure safety rules and emergency procedures are followed. Report accidents, incidents, or policy violations immediately. Ensure compliance with local laws and gym policies.
Working Hours & Shift

As per gym operational requirements. Rotational shifts (Morning / Evening). Weekly off as per duty roster.
Qualifications & Skills

Graduate preferred. Good leadership, communication, and coordination skills. Basic computer knowledge (MS Excel, reports). Problem-solving and decision-making ability.
Experience

2-5 years experience in gym/fitness, hospitality, or service industry (preferred).
Salary & Benefits

Salary as per company standards. Performance-based incentives (if applicable).
Performance Evaluation

Operational efficiency and compliance. Team management and discipline. Sales support and member satisfaction.
Terms & Conditions

Must strictly follow gym HR policies and code of conduct. Confidentiality of business and member data must be maintained. Misconduct or negligence may lead to disciplinary action.
Job Type: Full-time

Pay: ?20,000.00 - ?25,000.00 per month

Education:

Bachelor's (Preferred)
Work Location: In person