Job Description

Assistant Manager - Global Finance Service (GFS) ServiceNow PMO - Deloitte Support Services India Pvt. Ltd.

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Deloitte Touche Tohmatsu Limited (Deloitte Global) provides services to Deloitte member firms across the globe. DTTL personnel work on complex business projects that connect and serve Deloitte member firm practitioners across the world. In Deloitte Global Finance Services (GFS), we provide world-class finance services using the latest technology and insights to provide Deloitte with a fully-managed, global financial solution. We develop world-class processes that drive efficiency and effectiveness to ensure consistency and compliance across our global network. You will make an impact that matters for Deloitte, even beyond financials, with your diverse perspectives and abilities driving innovation and delivering outstanding service.

Purpose of the Role:

GFS is advancing the expansion of finance services across the Deloitte Member Firm network while driving ServiceNow (SNOW) innovation.
The GFS Project Management Office (PMO) Assistant Manager, as part of the Strategic Projects Innovation team, will support the GFS rollout by overseeing projects to deploy and optimize SNOW, implement and refine enabling technologies, and manage significant strategic initiatives tied to the GFS service catalog. Collaborating across diverse teams, regions, and time zones, this role will play a critical part in helping GFS achieve its goals and realize its vision for the Deloitte network.

Work you'll do

General Responsibilities:

Understand GFS' business strategy and objectives, with the ability to align and advance them through multiple simultaneous global and regional projects, including new geographic expansions, service enhancements, the ServiceNow 2.0 initiative, and innovation-driven projects. Serve as a product manager, assisting with product vision, strategy, and roadmap, while also collaborating with development teams to prioritize and deliver value. Understand process area strategies and requirements, with the capability to convert them into SNOW actionable features and specifications. Assist in gathering ServiceNow (SNOW) requirements by engaging with GFS process area leaders, regional finance leaders, and other stakeholders to clarify and refine business needs. Create clear, concise documentation of requirements that is easily understood by the process area leaders, the SNOW technical team, and GFS leadership. Foster strong relationships and maintain effective communication with stakeholders and collaboration partners to understand their business processes and offer advisory guidance. Collaborate with other support organizations, such as Technology, Global Contact Center (GCC), GFS Global Process Owners to seamless end-to-end coordination. Oversee incident management, enhancement backlogs, and project roadmaps, aiding in the prioritization of business-driven requirements. Proactively identify and address potential obstacles that could hinder project success, implementing creative solutions, documenting progress, communicating updates, and escalating issues as needed. Support in conducting regular project reviews and communicate the status of projects in both formal and informal settings. Responsible for knowing and communicating a project's status accurately throughout project lifecycle. Provide support in PMO governance processes around Risk & Issue Management and Change Requests.

Qualifications

Bachelor's degree in Accounting, Computer Science, Business Administration, or Business Information Systems preferred, or comparable education, professional experience, or qualifications. Minimum of 6 years of experience Over 3 years of experience in PMO, product management, or project delivery. At least 2 years of experience working with or supporting ServiceNow programs. Proven ability to manage multiple projects and collaborate across diverse functional teams in a large, matrixed organization. Strong analytical, problem-solving, and detail-oriented skills, with strong communication and remote collaboration capabilities. Capacity to rapidly learn, adopt and help implement innovative tools and technologies, such as RPA, APIs, and AI/Gen AI. Skilled in engaging effectively with stakeholders at all organizational levels. Self-driven, collaborative team player with high personal and professional integrity. Flexibility to work U.S. hours or weekends for ServiceNow releases with prior notice. Proficiency in Microsoft Office tools, including MS Word, MS Excel, and MS PowerPoint. Excellent written and verbal communication skills, with strong organizational abilities.

Work location: Hyderabad

Shift timings: 10:30 AM to 7:30 PM IST

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Benefits

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Professional development

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Requisition code: 300317