Job Description

Plan, co-ordinate and control the activities of the customer service team to maintain and enhance customer relationships and meet organizational and operational objectives.
Main Job Tasks and Responsibilities

develop and implement customer service policies and procedures define and communicate customer service standards review and assess customer service contracts oversee the achievement and maintenance of agreed customer service levels and standards direct the daily operations of the customer service team plan, prioritize and delegate work tasks to ensure proper functioning of the department ensure the necessary resources and tools are available for quality customer service delivery review customer complaints track customer complaint resolution handle complex and escalated customer service issues monitor accuracy of reporting and data base information analyze relevant data to determine customer service outputs identify and implement strategies to improve quality of service, productivity and profitability liaise with company management to support and implement growth strategies co-ordinate and manage customer service projects and initiatives ensure budget requirements are met evaluate and performance manage staff identify and address staff training and coaching needs
Key Competencies

communication skills customer service focus supervisory skills problem analysis and problem-solving decision-making planning and organizing initiative flexibility presentation skills stress tolerance
Requirements

Education and Experience

relevant bachelor's degree Service experience - 5 years in relevant industry in-depth knowledge of customer service principles and practices proficiency in MS Office applications, CRM product knowledge
Job Type: Full-time

Pay: ₹30,000.00 - ₹40,000.00 per month

Benefits:

Provident Fund
Ability to commute/relocate:

Undri, Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)
Experience:

Customer Service: 4 years (Required)
Work Location: In person

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