Job Description

Key Responsibilities:

Lead and manage the service department, including technicians, service advisors, and support staff.

Oversee the scheduling of service appointments and ensure timely completion of all repairs and maintenance tasks.

Maintain high standards of quality and workmanship, adhering to manufacturer guidelines and industry best practices.

Monitor key performance metrics such as productivity, service turnaround time, and customer satisfaction, and implement strategies to drive continuous improvement.

Ensure compliance with all safety regulations and protocols to maintain a safe working environment.

Foster a positive work environment that promotes teamwork, professionalism, and accountability.

Develop and maintain strong relationships with customers, addressing their needs and concerns in a timely and professional manner.

Collaborate with other departments, such as sales and parts, to optimize overall dealership performance and customer experience.

Manage inventory levels and procurement of parts and supplies to support service operations.

Stay updated on industry trends, new technologies, trainings and manufacturer updates to continuously improve service operations.

Provide regular reports and updates to senior management on departmental performance, goals, and initiatives.

Requirements & skills

Degree or Diploma in Mechanical or Automobile Engineering

8 to 10 years of experience as Assistant Manager - Service

Experience as a Service Manager within the Powersport or Automotive industry will have an added advantage

Strong leadership and management skills, with a proven ability to lead and inspire a team.

Excellent communication and interpersonal skills, with a customer-centric approach.

Ability to prioritize tasks, manages multiple priorities, and thrives in a fast-paced environment.

Job Types: Full-time, Permanent

Pay: ?400,000.00 - ?750,000.00 per year

Ability to commute/relocate:

Kochi, Kerala: Reliably commute or planning to relocate before starting work (Preferred)
Education:

Diploma (Preferred)
Experience:

Automotive service: 10 years (Preferred)
Work Location: In person