Job Description

Job Summary:

The Service Manager is responsible for overseeing and managing the service and maintenance operations of lifts/elevators. This includes ensuring timely servicing, breakdown resolution, compliance with safety standards, team coordination, and customer satisfaction.

Key Responsibilities:

Manage and supervise the day-to-day service and maintenance operations for elevators and escalators. Allocate service teams and resources effectively to cover AMC (Annual Maintenance Contract), repairs, and emergency calls. Ensure timely execution of preventive maintenance schedules and breakdown repairs. Handle customer complaints and queries, providing quick and efficient resolutions. Monitor service team performance and conduct regular audits on service quality and safety. Ensure all work complies with safety regulations and industry standards. Coordinate with the installation and sales teams to support cross-functional goals. Develop and maintain strong relationships with customers to retain AMC contracts and secure renewals. Maintain records and reports related to service jobs, breakdowns, spare parts, and manpower. Provide technical guidance to technicians and support training initiatives. Implement service strategies to improve operational efficiency and customer satisfaction.

Qualifications and Experience:

Diploma/Degree in Mechanical or Electrical Engineering. Minimum 8 years of experience in the lift/elevator industry, with at least 2 years in a supervisory or managerial role. Strong technical knowledge of elevator systems and components. Familiar with AMC, breakdown, and repair service management. Good knowledge of safety standards and compliance.
Job Types: Full-time, Permanent

Pay: Up to ?120,000.00 per month

Benefits:

Health insurance Paid sick time Provident Fund
Schedule:

Day shift
Supplemental Pay:

Yearly bonus
Ability to commute/relocate:

Sawkuchi, Guwahati, Assam: Reliably commute or planning to relocate before starting work (Required)
Experience:

Lift industry: 9 years (Required)
Work Location: In person