Job Description

Duties and responsibilities Financial returns:

• Effective control over valet parking to ensure minimal costs.
• Minimize payroll costing by effective staff control and hiring processes.
• Responsible for budgeting for the department.
• Effective utilization of outsourcing to ensure payroll costs is minimized.
• Compile and distribute security reports to relevant departments.

People:

• Ensure the all security personnel as well as hotel\xe2\x80\x99s staff are adhering to P&P and security procedures
• Establish good cooperation with hotel\xe2\x80\x99s senior staff with other hotels
• Oversee the security department including layout of security personnel and their detailed and regular training
• Maintain the loyalty and discipline of all security personnel
• Works with manager on manpower planning and management needs

Guest experience:

• Ensure highest level of guest satisfaction by providing quality guest services.
• Organise patrolling of all boundary areas, bedrooms, offices, storage areas, public areas, and function rooms
• Prepare incident reports and ensure all allegations are properly followed up
• Liaise with Departmental Heads to ensure hotel staff is aware of their security responsibilities
• Be fully conversant of company terrorist procedures and convey to staff
• Responsible for management of key control within all departments
• Rendering First-Aid to guests and employees as required by internal guidelines.
• Ensure all incidents are documented as required by internal guidelines.

Responsible business:

• Ensure that the safety control office is never left unattended
• Be alert for any unusual packages, guests or vehicles and advise superior of same
• Be correct, secure, and courteous in handling any disciplinary or criminal case
• Implement the hotel policies and procedures and advise Superiors and Human Resources of action taken
• Log security incidents and accidents in accordance with hotel requirements
• Adhere to the timelines for carrying out the required Fire drill sessions/First Aid trainings as established by the local law.
• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly

Qualifications and requirements Degree/ diploma in safety & Security Management or equivalent. 3-4 years of security and safety experience and/or military/law enforcement experience, including supervisory experience, or an equivalent combination of education and experience
The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.