Job Description

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Job Summary \xe2\x80\x93 Assistant Manager

Leader/assistant manager with overall 6 years of experience with at least 24 months in leadership

Years of experience needed \xe2\x80\x93

At least 2-4 years of work experience in supporting Win 10 Remote desktop & O365

Technical Skills:

\xef\x82\xb7 Good experience in providing technical support on various M365 features & concepts

\xef\x82\xb7 Good experience/Knowledge providing support to modern end point environments (VDI/Cloud, etc)

\xef\x82\xb7 Good troubleshooting skills in various versions of O365 at the user level as a first level resolution

\xef\x82\xb7 Good troubleshooting and administration skills in MS Teams/OneDrive at the user level

\xef\x82\xb7 Good troubleshooting on Windows 10 OS & the applications

\xef\x82\xb7 Previous experience in supporting remote Desktop & O365 Infra support

\xef\x82\xb7 Knowledge of Active Directory concepts preferred

Process Skills:

\xef\x82\xb7 Excellent Analysis and Documentation skills

\xef\x82\xb7 Incident, Request and Problem Management Skills

\xef\x82\xb7 Sound ITIL knowledge

\xef\x82\xb7 Operations Management

\xef\x82\xb7 SLA Management

\xef\x82\xb7 Performance Management

\xef\x82\xb7 Capacity Management

Behavioral Skills :

\xef\x82\xb7 Effective Business Communication

\xef\x82\xb7 Coaching for Success

\xef\x82\xb7 Resolve technical issues of projects

\xef\x82\xb7 Create a learning culture

\xef\x82\xb7 Channeling Innovation

\xef\x82\xb7 Intelligent Risk-Taking

\xef\x82\xb7 Managerial Courage

\xef\x82\xb7 Motivating Others

\xef\x82\xb7 Identify and Build Talent

\xef\x82\xb7 Managing Stress

\xef\x82\xb7 Relating to others

\xef\x82\xb7 Influencing others

\xef\x82\xb7 Insight into customer\xe2\x80\x99s mindset

\xef\x82\xb7 Solution based approach

\xef\x82\xb7 Personal credibility

\xef\x82\xb7 Self-Development

\xef\x82\xb7 Follow Through

\xef\x82\xb7 Recognize Efforts

Certifications Needed:

\xef\x82\xb7 Preferred certifications on the below

\xef\x82\xb7 Win 10 - MD-100

\xef\x82\xb7 O365 . MS-100 , MS -500

\xef\x82\xb7 ITIL

About Mphasis

Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis\xe2\x80\x99 Front2Back\xe2\x84\xa2 Transformation approach. Front2Back\xe2\x84\xa2 uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis\xe2\x80\x99 Service Transformation approach helps \xe2\x80\x98shrink the core\xe2\x80\x99 through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis\xe2\x80\x99 core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.

Skills:

PRIMARY COMPETENCY : Service Desk PRIMARY SKILL : Leadership PRIMARY SKILL PERCENTAGE : 51 SECONDARY COMPETENCY : Project Support SECONDARY SKILL : General Project Support SECONDARY SKILL PERCENTAGE : 30 TERTIARY COMPETENCY : IT Service Management TERTIARY SKILL : Incident Management TERTIARY SKILL PERCENTAGE : 19

About Company:

Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise. The accolades we have been garnering can be attributed to our undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers. We have been recently felicitated by the economic times as the most distinguished digital company 2015. We have also been ranked 29 of 100 largest financial technology vendors by American Banker and BAI in the FinTech Forward Top 100 rankings.

Mphasis