Job Description

Ready to shape the future of work?

At Genpact, we don't just adapt to change--we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Assistant Manager, Customer Operations Order Management

As a Programmable Solutions Group (PSG) Customer Operations & Enablement, Customer Operations supports the backlog management and is responsible for delivering competitive customer supply chain experience to the PSG Customer Specialist. This includes, but is not limited to:Responsibilities

Assist PSG Global Customer Operation Specialist in Backlog Order Management and Orders Fulfilment for Distributors and Direct Customers*
Review and process change orders to ensure PSG Backlog matches customer Backlog within agreed terms and conditions and internal guidelines*
Manage fallout orders and work with Customer Operation Specialist for dispositions*
Perform manual and mass updates to orders - cancellations, split, blocks*
Run, extract, and systematize reports*
Work with logistics partners, Global Trade, warehousing, and planning team to support urgent customer requests, and escalate expedites as necessary*
Ability to Work both regionally and globally*
Demand Supply forecast alignment*
Reverse Logistic management, stock rotation*
Support business process improvements and system testing in making sure it is up to expectation*
Support hard allocation*
Identify and address new ERP Inefficiencies (e.g., Oracle, Model N): Supplemental support for gaps vs SAP*
RMA Management*
EDI Distributor Orders: Validation, troubleshooting, releasing holds, and changes*
Archival of the right set of documents for audit and compliance purposes*
Proposing resolution for streamlining activities and taking part in projects to implement these ideas*
Updating the working procedures periodically*
Training other team members regarding the daily tasks whenever necessary and requested by the manager*
Qualifications we look for in you!

Minimum Qualifications / Skills

Have a degree qualification in business or supply chain or related field.*
Relevant years of working experience in Customer orders management*
Have at least 1-2 years of team leading experience*
Proficiency in verbal and written business communications in English*
Have a positive attitude and be a team player*
Have excellent attention to detail and willingness to learn with the team*
Able to work independently with minimum supervision*
Flexibility in working hours to support other time zones*
Able to prioritize and meet deadlines*
Experience in FPGA products business and / or PSG Customer business models*
Knowledge of Oracle Fusion*
Strong knowledge of using Analytical Tools such as Power BI*
Preferred Qualifications/ Skills

Hands-on experience in managing large volume payment processes in an international environment with US experience is preferred.*
Working with Oracle Fusion is preferred.*
Ability to work during US time zones or with partial time overlap*
Possess ability to handle multiple tasks at a given time*
Demonstrate ability to collaborate and partner with internal and external stakeholders.*
Why join Genpact?

Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation*
Make an impact - Drive change for global enterprises and solve business challenges that matter*
Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities*
Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day*
Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress*

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.



Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

JobAssistant Manager

Primary LocationIndia-Hyderabad

ScheduleFull-time

Education LevelBachelor's / Graduation / Equivalent

Job PostingAug 20, 2025, 9:38:58 PM

Unposting DateOngoing

Master Skills ListOperations

Job CategoryFull Time