Job Description

Ready to build the future with AI?
At Genpact, we don't just keep up with technology--we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
We are inviting applications for the role of AM, Salesforce Admin
In this role, you will be responsible for Collaborating with stakeholders to gather Salesforce requirements, analyze, design, develop, test and deliver
Responsibilities:
Collaborating with stakeholders to identify the issues in both Salesforce and Marketo, gather the requirements and deliver adhoc requests.
Should develop, enhance and debug Apex classes based on client requirements.
Responsible for the creation of salesforce reports and dashboards.
Should monitor Marketo and Salesforce Sync periodically and troubleshoot the Sync issues. If required should raise case with Marketo Support.
Strong knowledge on different tools like RingLead or Lean Data and should be able to manage RingLead tool.
Responsible to integrate different applications with Salesforce.
Proven work experience in Inquiry to Opportunity area and in dealing with different salesforce standard objects like Campaign, Lead, Contact, Account, Opportunity and Cases.
Responsible to managing different managed package and updating to new versions.
Responsible for Salesforce Administration, managing users, roles and profiles.
Working closely with Stake holders to identify the gaps and propose new solutions.
Should have strong knowledge on Lead Life Cycle, Lead Conversion, Lead and Contact Page layout simplification, Deduplication, managing Orphan contacts, Lead and Contact record type.
Developing Workflows, Process builder, formula fields, validation rules, Lead routing rules, Assignment rules, Approval process.
Should have experience in deployments and manages multiple projects at the same time.
Qualifications we seek in you!
Minimum Qualification:
Bachelor's /Master's degree in Engineering, MCA, BCA
Rich experience as SFDC developer, knowledge of Marketo is an added advantage
Excellent analytical, organizational, project management and time management skills
Excellent written, communication and presentation skills
Have high attention to detail and well organized
Experience with online platforms, tools and protocols
Confident in a multicultural, environment
Strong interpersonal skill
Preferred Skills:
Should be able to work independently
Effective probing skills and analyzing / understanding skills
Problem solving skills with customer centric approach demonstrated proficiency with written English and with neutral English accent
Must be able to work on a flexible schedule (including weekend shift)
Strong attention to detail.
Why join Genpact?

• Lead AI-first transformation - Build and scale AI solutions that redefine industries
• Make an impact - Drive change for global enterprises and solve business challenges that matter
• Accelerate your career--Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
• Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
• Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Skills Required