Job Description

About Sagility

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Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.


The purpose of the Assistant Manager - Sales Support role is to provide essential assistance and support to the Sales Support team within an organization. This role is instrumental in ensuring that the sales team operates smoothly and efficiently by offering administrative, organizational, and logistical support.

Job title:

Assistant Manager - Sales Support

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Education :

Bachelor's degree in Business or Marketing is required.

Experience :

3+ years of experience in sales, preferably in Insurance industry.

Roles & Responsibilities :

Lead, mentor, and develop the sales support team, ensuring high levels of engagement, performance, and skill development. Collaborate closely with the sales leadership to align sales support strategies with overall business objectives. Identify opportunities for process optimization and lead initiatives to enhance sales support efficiency and effectiveness. Establish and monitor key performance indicators (KPIs) to measure the performance of the sales support function and implement improvements as needed. Drive continuous improvement in sales processes, tools, and systems to enhance the sales team's capabilities and productivity. Analyze sales data and trends to provide insights that inform strategic decision-making and improve sales strategies. Foster strong cross-functional collaboration with marketing, operations, and finance teams to ensure seamless end-to-end customer experiences. Oversee the implementation and utilization of CRM software and other sales tools to maximize their impact on sales support activities. Act as a change agent by leading and managing the adoption of new processes, tools, and strategies within the sales support function. Participate in sales planning and forecasting activities, providing input based on data-driven insights from the sales support team. Represent the sales support function in leadership meetings and collaborate with executive leadership to align strategies with broader organizational goals. Foster strong relationships with sales, marketing, finance, and other relevant departments to enhance overall business operations. Collaborate with the sales team to develop strategies that align sales support efforts with revenue generation goals. Provide insights and recommendations to improve customer experiences and drive customer satisfaction. Stay abreast with the latest trends in sales techniques to have competitive advantage in the market.

Mandatory Skills

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Ability to lead and inspire a team of sales support professionals, providing guidance, coaching, and mentorship. Aptitude for collaborating with sales teams, cross-functional departments, to enhance sales efficiency. Flexibility to navigate a rapidly changing sales environment and adjust strategies as needed. Ability to identifying challenges within sales processes and implementing innovative solutions to improve efficiency. Willingness to empower and delegate responsibilities to team members while providing guidance and support. Ability to resolve conflicts and disagreements within the team or between teams, fostering a harmonious work environment. Ability to manage budgets for sales support initiatives and resource allocation. Proven organizational skills - candidate must be able to both take direction and be self-directed and driven. Ability to positively influencing the team and promoting a collaborative and motivated work culture.

Preferred Skills

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Knowledge on CRM software's such as HubSpot CRM, Salesforce etc.

Location:

BangaloreIndia