Job Description

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for

clients

.

Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and

expertise

in data, technology, and AI.

Inviting applications for the role of

Assistant Manager - Sales Support Analyst

Primary responsibilities will include

maintaining

SLA, Handling the Customer, managing team and preparing for dashboard for MBR and QBR

Responsibilities

Monitoring the Teamwork and update the SOP's and Guides as per the Client Update

Support daily business operation while keeping track on

work flow

, delegating work and sending EOD reports

Thorough knowledge on

SalesForce

platform with knowledge on Setting up Customers, New contacts, New Partner Relationship on Salesforce Application

Support Creation of new Opportunities for Natural Gas and Power

commodity on

Salesforce Application and Encore Application.

Modify Opportunities, Create Pricing requests, setting up new service locations and adding service locations.

Live support on Cases assigned by the client as

an

when needed.

Handle email queries from clients, respond to user queries and help requests and resolve issues.

Update daily trackers, master trackers, keep track of

changes

and

updating

user guides when

required

.

Qualifications we

seek

in you!

Minimum Qualifications

Education:

Graduate degree or equivalent with a strong academic record

Process

Knowledge: Understanding of

Sales Analytics

and exposure to

and Gas/Energy Industry

Systems Knowledge:

Good

years of experience having exposure to Salesforce

Preferred Qualifications/ Skills

Exposure to Salesforce.com

Team management

Good numeracy and analytical abilities, with good Excel skills

Problem solving skills with customer centric approach Demonstrated

proficiency

with written English and with neutral English accent

Ability to multitask in a fast-paced environment

Good report writing and PowerPoint skill

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other

characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Get to know us at

www.genpact.com

and

on

X

,

Facebook

,

LinkedIn

, and

YouTube

.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants

are not required to

pay to

participate

in our hiring process in any other way. Examples of such

scams

include

purchasing

a 'starter kit,' paying to apply, or

purchasing

equipment or training

.

JobAssistant Manager

Primary LocationIndia-Bangalore

ScheduleFull-time

Education LevelBachelor's / Graduation / Equivalent

Job PostingJun 2, 2025, 12:11:58 AM

Unposting DateJul 2, 2025, 1:29:00 PM

Master Skills ListOperations

Job CategoryFull Time