Job Description

Job Title: Assistant Manager

(FEMALE ONLY)

Job Overview:

We are seeking a dynamic and experienced Assistant Manager to join our reputable travel agency. The successful candidate will play a crucial role in supporting the day-to-day operations of the agency, ensuring excellent customer service, and contributing to the overall success of the business. The Assistant Manager will work closely with the Manager to oversee various aspects of the travel agency, including staff management, client relations, and business development.

Responsibilities:

1. Team Leadership:

- Supervise and motivate a team of travel consultants.

- Provide guidance, training, and support to ensure high levels of performance.

- Foster a positive and collaborative work environment.

2. Customer Service:

- Ensure exceptional customer service by addressing client inquiries and concerns promptly.

- Monitor client feedback and implement improvements to enhance customer satisfaction.

- Assist in resolving escalated customer issues.

3. Sales and Business Development:

- Contribute to the development and implementation of sales strategies.

- Collaborate with the Manager to meet and exceed sales targets.

- Identify new business opportunities and partnerships to expand the agency's client base.

4. Operational Management:

- Oversee day-to-day operations, including booking reservations, managing itineraries, and ensuring accuracy of documentation.

- Maintain knowledge of industry trends, regulations, and best practices.

- Streamline operational processes for efficiency.

5. Financial Management:

- Assist in budget planning and control expenses to meet financial objectives.

- Monitor financial transactions and ensure accurate record-keeping.

- Contribute to the achievement of financial goals through effective management.

6. Marketing and Promotion:

- Collaborate with the marketing team to implement promotional campaigns.

- Support the development of marketing materials and initiatives to increase brand visibility.

- Participate in events and networking activities to promote the agency.

Qualifications:

- Master's degree in Business, Hospitality, or a related field.

- Proven experience in the management with a focus on sales and customer service.

- Strong leadership and team management skills.

- Excellent communication and interpersonal abilities.

- Proficient in travel booking systems and relevant software.

- Knowledge of industry regulations and trends.

- Results-oriented with a track record of meeting or exceeding targets.

Benefits:

- Competitive salary and performance-based bonuses.

- Opportunities for professional development and advancement.

- Employee travel discounts.

If you are passionate about the travel industry, possess strong leadership skills, and are ready to contribute to the success of our agency, we invite you to apply for the Assistant Manager position. Join us in creating memorable travel experiences for our clients!

Job Types: Full-time, Permanent

Pay: ?25,968.69 - ?35,053.52 per month

Benefits:

Cell phone reimbursement Internet reimbursement Provident Fund
Schedule:

Fixed shift Morning shift
Supplemental Pay:

Commission pay Performance bonus
Experience:

Travel planning: 1 year (Required)
Willingness to travel:

100% (Required)
Work Location: In person