Job Description

Effectively attain assigned sales and revenue goals, as well as solicitation call goals, while also

training/mentoring others to do the same.

Proactively conduct solicitation calls, conduct sales tours, and entertain clients specific to Tour and Travel. Grow existing relationships with assigned accounts specific to Tour and Travel. Monitor and evaluate trends within your market segment. Able to produce a weekly sales call schedule which addresses timely follow-up of all tentative business, maintenance of existing accounts, and development of new business, and priorities; along with duties assigned by the DOSM, General Manager, and/or company personnel. Complete all departmental reports and systems on a timely basis. Present ideas, expectations, and information in a concise, well-organized fashion. Make appropriate sales calls that meet or exceed company standards and that ensure appropriate business levels are maintained. Negotiate contracts, ensuring the best interests of the property while maintaining customer goodwill. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Adheres to hotel/brand established regulations, company standards, sales standards and sales metrics related. Develop a full working knowledge of the operations and policies of the hotel and applicable departments. Maintain strong visibility in local community and industry organizations, as applicable. May assist in implementing and/or participating in special promotions relating to direct sales segments i.e. sales blitzes, etc. Maintain understanding of operational capabilities of the property. Documents sales calls and or client correspondence using the correct forms/processes. * Coordinates with the appropriate departments in the hotel, resolves issues, complaints and problems to ensure quality product delivery and customer satisfaction.