Job Description

- Assistant Manager - Sales (Customer Experience)

About the Role

Royal Brothers is seeking an experienced and dynamic Assistant Manager - Sales to join our Customer Experience department. This pivotal role will bridge strategic planning and operational execution, oversee our inside sales operations while driving revenue growth and exceptional customer satisfaction. You will manage our Sales team, ensuring seamless conversion of customer inquiries into confirmed bookings while building a high-performing, motivated team.

Key Responsibilities

Team Leadership & Management

Lead and mentor Sales Team of 20+ Associates Drive performance excellence across the inside sales function through effective coaching, guidance, and feedback Foster a positive, collaborative work culture that encourages professional growth and achievement Conduct regular performance reviews and implement improvement plans where necessary Oversee recruitment, onboarding, and training programs for sales staff Develop and implement sales strategies to maximize conversion rates from inquiries to confirmed bookings Monitor daily, weekly, monthly, and quarterly sales targets and ensure consistent achievement Analyze sales metrics, customer trends, and conversion funnels to identify improvement opportunities Create and optimize processes for both inbound inquiry handling and outbound follow-up campaigns Establish best practices for objection handling, persuasion techniques, and customer engagement Review and analyze team performance data, providing actionable insights to higher management Ensure adherence to scripts, guidelines, and service standards Collaborate with cross-functional teams including Operations, Marketing, and Product to enhance customer experience Prepare and present comprehensive reports on sales performance, team productivity, and market insights to senior management

Resource Planning & Optimization

Plan shift rosters and resource allocation based on demand forecasting and business requirements Optimize team utilization across rotational shifts to ensure adequate coverage Manage escalations and complex customer issues effectively Oversee CRM and booking management systems utilization

Required Qualifications

Experience

Minimum 6-8 years of progressive experience in sales, with at least 3 years in a managerial capacity Proven track record of managing multilevel teams Demonstrated success in achieving and exceeding sales targets in a fast-paced environment Experience in inside sales or telesales is essential Experience in bike rental, travel, hospitality, or related service industries is highly desirable Background in managing booking/reservation-based sales operations is a plus

Key Competencies

Leadership Skills

Strong people management and team building capabilities Ability to inspire, motivate, and develop talent at various levels Conflict resolution and problem-solving expertise Change management and adaptability Data-driven decision-making abilities with strong analytical skills Strategic thinking combined with operational excellence Understanding of sales metrics, conversion optimization, and revenue management Process improvement and operational efficiency mindset

Communication Skills

Exceptional verbal and written communication abilities Proficiency in English; knowledge of regional languages is an advantage Strong presentation and stakeholder management skills Ability to communicate effectively across all organizational levels

Technical Proficiency

Advanced MS Office skills (Excel, PowerPoint, Word) Experience with CRM platforms and sales analytics tools Familiarity with Freshdesk or similar ticketing systems Comfortable with data analysis and reporting dashboards

Work Environment

Location & Schedule

Full-time, on-site position based in Bengaluru Flexibility to work rotational shifts and adapt schedules based on business needs Availability during peak periods including weekends and holidays Willingness to work in a high-energy, target-driven environment

What We Offer

Professional Growth

Opportunity to shape and scale the sales function of a growing organization Clear career progression path toward senior leadership roles Exposure to end-to-end customer experience management Autonomy to implement innovative sales strategies and initiatives Continuous learning and development opportunities
Job Types: Full-time, Permanent

Pay: ?48,000.00 - ?52,000.00 per month

Benefits:

Health insurance Paid sick time Paid time off Provident Fund
Work Location: In person