Job Description

Global Industrial
For over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America.
We carry over one million industrial, material handling and business products that are sold through our website, corporate sales people and full color catalogs. We are constantly increasing our product offerings to meet the diverse and changing needs of our customers. Our customers include small to large corporations, institutions, government agencies and consumers across North America.
Key Responsibilities
- Effectively manage multiple sales reps to develop their skills in generating revenue, ensuring GEC business practices are followed.
- Continuously analyze sales activities to suggest improvements and identify missed opportunities.
- Prioritize tasks, utilize time efficiently, and leverage available resources.
- Collaborate with Sales Executives to implement training and incentive programs, and assist in developing and executing strategies.
- Establish a supportive team atmosphere, coach and motivate sales reps to achieve and exceed targets, and promote professional development.
- Set clear performance standards and goals, provide timely feedback, and take necessary disciplinary actions.
- Focus on improving C-SAT scores, Quality Scores, and overall customer experience while enhancing agent productivity.
- Stay informed about GEC's industry, market strategy, and competitive landscape, and keep up with industry changes and emerging customer opportunities.
Competencies and skills

• Minimum 2 to 4 years supervisory experience in chat/email/telephone sales.

• Experience supervising 10+ employees in a Business to Business Sales environment.

• Must understand basic math to include calculation of percentages, profit margins, gross profit vs. net income, etc.

• Disciplined self-starter with strong work ethic
• Strong organizational, administrative and time management skills

• Demonstrated success in achieving and exceeding sales goals and quotas.
• Excellent oral/written communication, presentation, negotiation, organizational skills.

Proficient in Microsoft Excel, PowerPoint and Word
EEO/AA Statement
Global Industrial provides equal employment opportunities to all employee and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absences, compensation and training.