Job Description

Ready to shape the future of work?

At Genpact, we don't just adapt to change--we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of

Assistant Manager, RMA (Return Material Authorization) and Logistics - Vendor Returns

In this role,

candidate

need to c

ollaborate

with

teams

in

order

to

accomplish

the

allocated

tasks

.

Responsibilities

Responsible for incoming Return requests in a timely manner.

Manage an active case load of RMAs on a regular basis.

Apply for RA (Return Authorization) numbers with our distributor and vendor partners.

Regularly follow up with distributors/vendors for all pending return authorizations to ensure they are processed in a timely manner.

Escalate to

management

any unresolved and/or aging RMA requests that exceed specified timeframes.

Build and improve relationships with vendor partners

in order to

maintain awareness of all returns processes and expectations.

Accurately process all Return requests and update ERP.

Create credit

memo's

and

offsetting

debit

memo's

in ERP for all approved

RMA's

.

dentify

and troubleshoot complex RMA issues (lost shipments, damages, partial credits, subscription cancellations, etc.)

Work with distributors and/or vendor partners on discrepancies (returns that fail to meet authorized guidelines)

Prepare pre-paid courier labels for non-complex, low-value orders and

send

to customers.

Facilitate and coordinate more complex deliveries for high-value orders on behalf of our customers.

Work closely with internal stakeholders and cross-functional teams to address customer returns related issues.

Actively provide feedback on day-to-day process improvements

Work with other groups within Customer Operations, Sales, Billing, A/R, A/P, and Vendors to mitigate financial risk/exposure and recovery of write-off inventory

Qualifications we seek in you!

Minimum Qualifications / Skills

University graduate

Excellent verbal and written communication skills with the ability to interact with internal and external stakeholders at all levels.

Customer service orientation with effective problem-solving abilities and strong analytic skills

Strong attention to details and high regard for data accuracy

SAP experience is an asset

Process/Domain Experience:

SCM Inbound Logistics

SCM Outbound Logistics

Return Material / RMA

ERP - SAP or Oracle

Preferred Qualifications/ Skills

Ability to learn quickly

Why join Genpact?

Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation

Make an impact - Drive change for global enterprises and solve business challenges that matter

Accelerate your career -- Get hands-on experience, mentorship, and continuous learning opportunities

Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job

applications

and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

JobAssistant Manager


Primary LocationIndia-Hyderabad


ScheduleFull-time


Education LevelBachelor's / Graduation / Equivalent


Job PostingDec 16, 2025, 1:07:11 AM


Unposting DateJan 15, 2026, 12:29:00 PM


Master Skills ListOperations


Job CategoryFull Time