Job Description

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.

Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of

[Assistant Manager, Banking and Capital Markets (BCM)]

In this role, the Assistant Manager, Claims & Fraud Operations performs routine, analytical review of data and/or documentation which may include customer data and/or review for fraud/risk activities. Will be tasked with making decisions on disputed transactions and/or suspect activity flagged for investigative review. They perform other such duties as assigned including trouble shooting operational issues. The incumbent participates in projects requiring coordination with other teams. The Specialist, Claims & Fraud Operations manages competing priorities in an accurate and timely manner.

Responsibilities

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Analyses current fraud trends and provide input into rules and parameters.*

Develops and maintains Policy and Procedure Manuals.*

Develops registration & licensing documents, policy and procedure manuals, and other documentation as needed.*

Completes governmental reports such as SAR.*

Investigates fraud claims involving ACH, Pre-authorized drafts, altered check, forged endorsements, unauthorized third-party transfers, elder fraud, identity theft or other operations fraud issues.*

Research discrepancies, accumulate all necessary information and take appropriate action to stop, and where possible, prevent fraud and identity theft losses.*

Meet strict deadlines/SLA (service level agreement).*

Reviews daily reports for unauthorized share activity.*

Enters fraud cases in the case management system.*

Assists in the preparation of filing bonded claims and un-bonded charge off recommendations.*

Assist in problem resolution, answer inquiries, emails, and train other team members.*

Assist Manager with efficient operation of workflow processes to ensure timely and accurate operations practices for each area.*

Assist in project management and follow up on tasks.*

Ability to read, analyze, and interpret common metrics used to measure and monitor operational performance, define problems, collect data, establish facts, draw valid conclusions, and provide clear and concise communication with a wide audience of internal departments.*

Ensures timely escalation to Management of any exception noticed related to work and environment.*

Monitor escalated email mailboxes and responds completely, comprehensively, and immediately.*

Represents department on cross-functional project teams.*

Qualifications we seek in you
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Minimum Qualifications / Skills

Bachelor's degree in any field*

Excellent communication skills both verbal and written (English)*

Preferred Qualifications/ Skills

Strong organizational, problem solving and analytical skills as well as the ability to work independently with limited supervision.*

Working knowledge of loss and fraud detection/prevention principals, multiple fraud areas, compliance and regulatory issues related to the department and/or company.*

Working knowledge of fraud systems such as Lexus Nexus, Targus, Tran Union TLO*

Demonstrates knowledge of MS Office: Word, Excel, Outlook, PowerPoint*

Knowledge and experience with root cause analysis*

Solid analytical, interpretive and problem-solving skills*

Ability to analyze diverse information and develop strategy recommendations*

Solid ability to multi-task*

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit

www.genpact.com

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Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

JobAssistant Manager

Primary LocationIndia-Jaipur

ScheduleFull-time

Education LevelBachelor's / Graduation / Equivalent

Job PostingJun 2, 2025, 4:32:25 AM

Unposting DateOngoing

Master Skills ListOperations

Job CategoryFull Time