Job Description

Job Reference
* JR00113738



Job Summary
* Assistant Manager - Risk Containment Unit


Job Purpose
\xe2\x80\x9cThis position is open with Bajaj Finance ltd.\xe2\x80\x9d \xe2\x80\xa2 To do daily fraud monitoring / tracking and provide help to reporting manager in set up various processes with an objective of zero fraud exposure.


Job Duties & Key Responsibilities
* Duties and Responsibilities - PRINCIPAL ACCOUNTABILITIES (Accountabilities associated with the job) \xe2\x80\xa2 Analytics for monitoring suspect transactions. \xe2\x80\xa2 Reporting the findings within timelines to the senior management. \xe2\x80\xa2 Investigation & Root Cause Analysis of fraud/dispute cases \xe2\x80\xa2 Analysis of Direct Fraud Trends & Investigation/Action to be taken for limiting the risks. \xe2\x80\xa2 Minimizing fraud losses to ensure robust portfolio health by owning central RCU shop end to end. \xe2\x80\xa2 Fraud loss metrics to be as per targets decided by management. \xe2\x80\xa2 Owner of the field fraud management processes through a central lead team in co-ordination with field team. This includes closure of cases within defined TAT and with quality of field investigation reports \xe2\x80\xa2 Review and tracking of location visits by location RCU Managers. \xe2\x80\xa2 Support Field team with relevant triggers received from central monitoring for them to investigate. Track investigation cases for closure. \xe2\x80\xa2 To cause continuous improvement in RCU processes by working with centralized back end team to increase fraud catch rate. \xe2\x80\xa2 Ensure proper handholding on all Automation process & RCU projects. Continuously improvement on TAT. \xe2\x80\xa2 Ensure error free dashboards are circulated within defined period \xe2\x80\xa2 Propose changes & suggestions in credit policy-location wise (whenever required) \xe2\x80\xa2 Drive all internal process in a manner that the reporting of suspected frauds is timely and fraud is caught before disbursal of loan to minimize fraud loss. 4. MAJOR CHALLENGES (Challenges faced on an on-going basis in carrying out the job) \xe2\x80\xa2 Understand complete various processes and prepare data reports / Dashboard \xe2\x80\xa2 Daily/weekly/monthly fraud monitoring reports to prepared to minimize fraud. \xe2\x80\xa2 Coordination within RCU Field team (Rural + Urban) to ensure the field investigation is done in defined time. 5. DECISIONS (Key decisions taken by job holder at his/her end) \xef\x82\xa7 Propose new strategy for field and HO team to prevent malpractice. \xef\x82\xa7 Propose changes in system and daily reporting in favor of RCU unit. \xef\x82\xa7 Introduce new technology or new ways to control fraud. 6. INTERACTIONS (Key working relationships a job holder needs to have INSIDE and OUTSIDE the company to accomplish the job) Internal Clients Roles you need to interact with inside the organization to enable success in your day to day work \xef\x82\xa7 Risk Team: To understand and align on policy changes and ascertain impact \xef\x82\xa7 Customer Service Product and Sales Teams: To understand market challenges and recent fraud trend or complaints related to fraud. \xef\x82\xa7 Business: To align on the RCU controls that directly impacts the business processes including Cost TAT or Customer Experience External Clients Roles you need to interact with outside the organization to enable success in your day to day work Vendors & Channel Partners: - Need to connect specially with Business channel partners on fraud awareness / Providing training / for investigation point of view.




Required Qualifications and Experience
* SKILLS AND KNOWLEDGE (Minimum acceptable proficiency for this job which best indicates the education and/or experience requirements of this job and not the incumbent) Educational Qualifications a) Qualifications \xef\x82\xa7 Minimum Qualification: Graduation (BE/ BTech/ MCA, MBA (IT/ Operations) preferred) \xef\x82\xa7 Work Experience \xef\x82\xa7 Should at least have 1-2 years of experience in similar industry. \xef\x82\xa7 Must have good knowledge of excel / tools like Power BI / SQL. \xef\x82\xa7 Good knowledge of Finance business.