Job Description

Company Description Raffles Udaipur, your private oasis. A destination for the curious, well-travelled connoisseur on a constant quest for peace, calm and discovery. Located On A 21 Acres Private Island Amid Lush Greenery, Perfect For A Rejuvenating Stay. Enjoy Seasonally Inspired Dining Experiences and Unmatched Hotel Services and Amenities. As a Reservations Assistant Manager, you will assist the Reservations Manager in managing daily operations of the Reservations Department, including providing support, coaching and training of the Reservations Agents. The role encompasses all aspects of reservations for the hotel. You will be responsible for maintaining accurate and concise records of all reservations, assisting with inquiries and bookings in a timely manner, liaising with key departments, establishing strong relationships with our clients, and displaying exceptional phone and customer service skills, while being instrumental in the implementation of operational plans to meet Hotel sales and revenue targets. Cater to room inquiries and reservations on a daily basis received via telephone calls and emails Full utilization of Opera PMS for creating and updating room reservations Ensures all guest inquiries and complaints receive prompt action and follow-up. Timely submission of the weekly itinerary and weekly reports Coordinates with other departments of the hotel to ensure efficient guest service. Ensures all entries in Opera are accurate and done according to the set standards and guidelines. Ensures proper filing of all business correspondence, with correct and updated information. Assist in doing pre-arrival checking Oversee billing arrangements under the Secure pay or BDO Direct Payment Link . Works towards maximizing hotel revenues by promoting upselling in the department, ensuring efficient availability control procedures and overbooking decisions. . Ensures all entries in Opera are accurate and done according to the set standards and guidelines. . Ensures PCI Compliance and observance of Data Privacy . Prepare weekly, monthly, quarterly and annual reports, as required . Lead daily team briefings Qualifications Knowledge and Experience . Previous experience of the same position or as Reservations Supervisor preferred . University/College degree in a related discipline is an asset . Knowledgeable in Microsoft Windows applications and Opera PMS . Excellent communication and organizational skills . Strong interpersonal and problem solving abilities . Highly responsible & reliable . Ability to work cohesively as part of a team . Ability to focus attention on guest needs, remaining calm and courteous at all times . Ability to handle many conflicting priorities at the same time. Competencies . Good interpersonal skills with ability to communicate with all levels of employees . Service oriented with an eye for details . Ability to work effectively and contribute in a team . Flexible and able to embrace and respond to change effectively . Ability to work independently and has good initiative under dynamic environment . Self-motivated and energetic

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