Job Description

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.Inviting applications for the role of Senior Associate/ MT/AM, Capital Market- Retirement function
We require someone with extensive knowledge and experience in capital market line of business specially in retirement domain.ResponsibilitiesIn this role you will be responsible for all the activities related to retirement, benefits which typically include:Good understanding of various retirement plans and regulations affecting themKnowledge of middle office and back office processing (retirement account origination, servicing, funds payout, reconciliation of funds, etc.)Managing service delivery within the agreed service level across multiple blended processesImplement operational governance framework quality review mechanism, communication strategyParticipate in daily/weekly catch ups with onshore partners to provide business updates and updates on SLAsDesign and implement action plans, coaching and mentoring sessions for the team members, talent development sessions, as well as career development sessionsPerform monthly/quarterly/yearly individual appraisal discussions with the team membersMonitoring the individual/team performance daily and ensures individual and team objectives are met by complying with the established service levelsPrepare Weekly/Monthly dashboards for reportingIdentify and execute improvement opportunities that enhance the efficiency and effectiveness of the assigned processExhibit proactive and leadership skills that are flexible and adaptable to a changing business dynamicExposure to tools and technologies offered to enhance effectiveness of the assigned ProcessBuilding strategic relationships with onshore partners and with operating leaders to facilitate defined goals and objectivesQualifications we seek in you!Minimum qualificationsBachelors degree in related field, or equivalent work experienceRelevant domain experienceGood Written/Verbal Communication and interpersonal skillsPreferred QualificationsRelevant team management experience over 10 peopleProven ability to strategize, influence, communicate and execute complex initiativesProven ability to manage large teams and drive engagement initiatives leading to low attrition rates and employee satisfactionProven ability to coach and guide team members to reach their maximum potential, by establishing effective career paths and personal development plansProven ability to drive change and effectively motivate the team to work towards continuous improvementSelf-motivated, high-energy levels, works well under strict deadlinesMicrosoft Office proficiencyGenpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit . Follow us on Twitter, Facebook, LinkedIn, and YouTube.Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.