Job Description

Company Description

Novotel Hyderabad Airport designed to help guests find their way around easily is built on simplicity and elegance and well positioned near the new international airport. The hotel features 292 rooms and suites in the Premier Floor with Wi-Fi access, along with a restaurant, a bar, a beautiful outdoor swimming pool and meeting rooms accommodating up to 400 guests covering a total area of 7 acres. The major access routes are National Highway 7 (from the west) and Srisailam SH (from the east).

-Come As You Are

-Explore Limitless Possibilities

-Employee benefit card offering discounted rates in Accor worldwide for you and your family.

-Career development opportunities with national and international promotion opportunities



Primary Responsibilities

• Plan the room reservations.
• Ensure proper selling techniques and strategies are utilized to maximize room revenues.
• Coordinate all duties and responsibilities of the reservation department ensuring a high level of accuracy and efficiency.
• Any matter which may effect the interests of Novotel Hyderabad Airport should be brought to the attention of the Management.

Sales & Marketing Planning

• Plan & prepare forecasts on a timely basis for review.
• Plan & prepare monthly reports, forecasts and other relevant reports.
• Ensure that the various monthly statistical reports are generated and assist in the development of occupancy forecasts for the annual budget.

People Management

• Provide effective support to the team to enable them to provide effective and efficient services.
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
• Ensure that the team has been trained for all safety provisions.

Financial Management

• Identify optimal, cost effective use of the resources and educate the team on the same.
• Maintain and update corporate database, entering guest bookings to ensure guest information / records are kept up to date and accurate for future events.
• Assist in the development of occupancy forecasts for the annual budget.

Operational Management

• Ensure that team refers to guest history before creating a Guest folio to follow special instruction in case of regular and VIP Guests.
• Ensure the accurate positioning of the hotel in terms of occupancy and rooms availability
• Ensure that the corporate account number is recorded on the Guest Folio to help monitor quantum of business generated through respective companies.
• Ensure calculative overbooking.
• Give discounts and corporate rates, as per the company\xe2\x80\x99s policy.
• Supervise and delegate work to reservation assistants
• Ensure that all reservations are recorded as per standard procedures.
• Handle additional responsibilities as and when delegated by the Management.

Qualifications

Knowledge and Experience

• Bachelor\xe2\x80\x99s Degree from a reputable hospitality school
• Minimum 2-3 years of reservation management experience or at least 1 years of experience in a similar capacity with proven records
• Excellent reading, writing and oral proficiency in English language
• Proficient in MS Excel, Word, & PowerPoint

Competencies

• Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality, followed by honesty, integrity, ethical behaviour, tactfulness, openness, and cultural awareness;
• Ability to accept responsibility;
• Self-confidence, motivation, drive and tenacity;
• Ability to enhance organizational performance;
• Ability to clearly delegate tasks and responsibilities;
• Ability to think strategically, inductively, and creatively and the propensity to recognize and acknowledge other peoples\xe2\x80\x99 ideas.

Additional Information

At Accor Hotels we believe in Talent Development, we collaborate together to reach your Professional goals and would like to play our role in developing your career for your future & organization. At Accor Hotels we celebrate Heartist Days every year , these are the few links to understand the celebrations:

https://m.facebook.com/story.php?story_fbid=4497886346977238&id=100002677509795

https://www.facebook.com/novotelhydairport/videos/650412208689594/

Novotel