Job Description

Company Description

Raffles is a collection of luxury hotels and resorts worldwide, each distinguished by its luxury, elegance and residential charm. Raffles Hotels & Resorts are one-of-a-kind properties, each one a landmark in its respective city, positioned at the top of its local market and rated among the very best in the world.





modifying existing bookings, and answering questions related to their stay. Monitor room availability and manage inventory to maximize occupancy and revenue potential. Promote hotel services, packages, and special offers to guests during the reservation process, maximizing revenue opportunities. Identify opportunities for upselling room upgrades and additional amenities to enhance the guest experience and increase revenue. Maintain accurate records of reservations, cancellations, and guest interactions in the reservation system. Generate reports and analyze reservation data to identify trends, opportunities, and areas for improvement. Assist with administrative tasks as needed, including filing, photocopying, and organizing reservation documents. Maximize revenues by ensuring all Reservation Agents are knowledgeable in room product and hotel services Conduct regularly scheduled departmental meeting Ensure effective productivity of all Colleagues through staff scheduling and adhering to budget guidelines


Qualifications

Bachelor's degree in Hospitality Management, Business Administration, or related field 3-5 years of experience in hotel reservations Proficiency in revenue management systems and Property Management Systems (PMS) Strong analytical skills with the ability to interpret data and make strategic decisions Advanced knowledge of Microsoft Office Suite, particularly Excel and PowerPoint Excellent communication skills, both verbal and written Proven experience with pricing strategies and yield management Strong customer service orientation with the ability to handle complex situations Detail-oriented with excellent organizational and time management skills In-depth knowledge of the hospitality industry and current market trends Revenue Management certification preferred Ability to work in a fast-paced environment and adapt to changing market conditions * Demonstrated leadership skills and ability to work effectively in a team