Job Description

Career Opportunities
Position
Assistant Manager- Renewals
No. of Positions
1
Department
Operations
Function
Customer & Retention
Reporting to
Sr. Manager - Operations (Renewals)
Band
5A
Location
Gurgaon - HO
Last date of submission
KEY RESPONSIBILITIES

• Managing the renewal refunds
• Highlighting double debit cases to cross function teams for refund.
• Analyzing the data to interpret meaningful conclusions to help suggest the next course of action to curtail such cases
• Managing the Credit Card Registration and Transaction
• Liaison with the service providers for timely registration and transaction.
• Ensure adherence to documented processes, procedures and controls

Measure of Success:

• Timely registration and transaction of Credit Card auto debits.

• 100% double debit cases highlighted to cross function team within 24 Hrs.

• Clear reduction of TAT in refunds

Key competencies/skills required

• Solution Oriented
• Ability to handle pressure and meet deadline
• Attention to detail & Process Oriented
• Good command on Excel/PPT
• Ability to analyze complex data
• Good interpersonal skills and ability to work in cross functional environment

DESIRED QUALIFICATIONS & EXPERIENCE

• Should be a graduate, preferably with a professional qualification.
• Must have a minimum of 5 years' experience in managing the auto debits & Vendor management.
• Knowledge of Life Insurance is preferred.

FOR LATERAL MOVEMENT,

• Candidates who have a performance rating of G2V2 & have completed 12 months in the current role
• Candidates who have a performance rating of G3V3 & have completed 18 months in the current role

KNOWLEDGE / SKILLS / ABILITIES

• Experience of working in operations and customer service preferably in Banking, Telecom or Financial service companies
• Detailed to attention
• Solution centricity
• Strong understanding of financial services ecosystem and payments is must

• Customer centricity & Servicing attitude

• Good communication skills & Strong Customer Focus

Career Opportunities
Position
Assistant Manager- Renewals
No. of Positions
1
Department
Operations
Function
Customer & Retention
Reporting to
Sr. Manager - Operations (Renewals)
Band
5A
Location
Gurgaon - HO
Last date of submission
KEY RESPONSIBILITIES

• Managing the renewal refunds
• Highlighting double debit cases to cross function teams for refund.
• Analyzing the data to interpret meaningful conclusions to help suggest the next course of action to curtail such cases
• Managing the Credit Card Registration and Transaction
• Liaison with the service providers for timely registration and transaction.
• Ensure adherence to documented processes, procedures and controls

Measure of Success:

• Timely registration and transaction of Credit Card auto debits.

• 100% double debit cases highlighted to cross function team within 24 Hrs.

• Clear reduction of TAT in refunds

Key competencies/skills required

• Solution Oriented
• Ability to handle pressure and meet deadline
• Attention to detail & Process Oriented
• Good command on Excel/PPT
• Ability to analyze complex data
• Good interpersonal skills and ability to work in cross functional environment

DESIRED QUALIFICATIONS & EXPERIENCE

• Should be a graduate, preferably with a professional qualification.
• Must have a minimum of 5 years' experience in managing the auto debits & Vendor management.
• Knowledge of Life Insurance is preferred.

FOR LATERAL MOVEMENT,

• Candidates who have a performance rating of G2V2 & have completed 12 months in the current role
• Candidates who have a performance rating of G3V3 & have completed 18 months in the current role

KNOWLEDGE / SKILLS / ABILITIES

• Experience of working in operations and customer service preferably in Banking, Telecom or Financial service companies
• Detailed to attention
• Solution centricity
• Strong understanding of financial services ecosystem and payments is must

• Customer centricity & Servicing attitude

• Good communication skills & Strong Customer Focus