Job Description

:

Position - Assistant Manager Cs & Ops

Department Freight Forwarding

Location Mumbai

Position reports to Deputy General Manager - Regional Operations - Freight Forwarding

Key responsibilities

• 1. Strong professional communicational skills in order to deal with SSL clients informing them about status of their shipments
• 2. Responsible for timely completion of import and export jobs into the freight forwarding automation by managing the daily air/sea import/export in order to ensure smooth and efficient flow of operations.
• 3. Monitoring the daily E-mails & communications with both internally & externally customers in order make sure the circle of Information is going on professionally and in a timely manner.
• 4. Provide SSL clients with high-end advice regarding the required import and export documentation
• 5. Responsible for accurate billing process following the clients individual price agreements and ensuring timely and professional communication of the invoice towards the clients.
• 6. Complete data entry into SSL CargoWise Freight Forwarding Operational platform.
• 7. Coordination with carriers, vendors and customers in case of any missing and/or damaged shipments and handling of claims in regards of damage and/or lost shipments
• 8. Interfacing with any authorities, ministries, GHA and airlines which are engaged in their daily work
• 9. Monitoring and developing the daily work environment/ procedures to meet the company standard and the KPI to achieve the best results.
• 10. Resolve all customer complaints and inquiries and provide customers with the guidance required for order processing via appropriate level of communication maintained at all time.

• Customer Service

• Good knowledge of handling different type of shipments.
• Well versed with various inco-terms.
• Co-ordination with Client, Overseas Agent for pre shipment activities.
• Co-ordination with Shipping Line / Co-loader for placing booking.
• Updating client on the status of the shipment.
• Sharing all drafts with clients & seeking approval.
• Sharing pre alert with the client.
• Opening job in system and updating all the fields.

• Documentation / Operation

• Filing IGM with the shipping / co-loader.
• Aware of split IGM process.
• Completing documentation / formalities for CFS nomination & Factory Destuff delivery.
• Co-ordinating with the shipping line / co-loader for the arrival of the shipment.
• Procuring Invoice from shipping line / co-loader / CHA / Transporter and booking in the system.
• Well versed with Invoicing aspect.
• Good knowledge of managing Accruals in system.

• 6+years of relevant industry experience
• Bachelor or MBA degree
• Experience in Customer Service & Operations
• Exports & Imports Experience is required
• Good communication skills in English, Hindi & respective regional language, both oral and written.
• Confident, self-driven and a team player

P&O Ferries