Job Description

At EY, you\xe2\x80\x99ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we\xe2\x80\x99re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
Assistant Manager \xe2\x80\x93 Experience Management
The opportunity Assistant Manager\xe2\x80\x93 Experience management role is responsible to manage the stakeholder experience of Workplace Enablement Services for the centre. This role will be responsible to connect with stakeholders and work with WES competencies to work on strategies / initiatives to enhance employee experience.
Your key responsibilities

• \xef\x82\xb7Act as a point of contact for centre leader for all WES related engagements.
• Connect with stakeholder during monthly connects and at every given opportunity.
• Collect stakeholder feedback from different mediums and work collaboratively with stakeholder and WES competency leads to develop strategies /initiatives to enhance experience.
• Drive important leadership visits as program and coordinate with respective COEs to drive exceptional stakeholder experience.
• Enhance engagement and wellbeing of employees through collaborative initiatives.
• Continuous feedback to enhance experience and productivity.
• Create customer journey maps for all user touch points and identify areas of improvement.
• Share regular progress / updates to experience lead and WES leader.

Skills and attributes for success

• Required conceptual skills and proven experience in the successful driving of customer experience in service desk operations.
• Ability to adapt, being updated on current developments in the industry and implement transformational initiatives.
• Demonstrate integrity, values and hold high moral grounds
• Strong verbal and written communication, active listening and interpretation skills
• Manage stakeholders, including leaders, vendors and build strong relationships
• Strong influencing abilities
• Ability to manage conflict and resolutions

To qualify for the role, you must have

• Graduate preferably in hospitality or related degree preferably with a work experience in similar field.
• Minimum 8-10 years\xe2\x80\x99 experience.

Ideally, you\xe2\x80\x99ll also have

• Experience in working in large matrixed organizations
• Ability to function in a rapidly changing, heavily matrixed and often virtual environment
• Ability to prioritize, drive and adapt to change quickly in a fast-paced environment
• Culturally sensitivity and be capable of handling interactions with a \xe2\x80\x9cglobal mindset\xe2\x80\x9d
• To Coach/mentor team members in a cross-functional environment

What we look for

• Strategic thinker; ability to look at the bigger picture and can partner with key stakeholders to drive the direction of the business
• Ability to use a strategic, solution-oriented approach to creating interest in our unique value proposition with senior level executives

What we offer EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations \xe2\x80\x93 Argentina, China, India, the Philippines, Poland and the UK \xe2\x80\x93 and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We\xe2\x80\x99ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You\xe2\x80\x99ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We\xe2\x80\x99ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We\xe2\x80\x99ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You\xe2\x80\x99ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY | Building a better working world
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.