Job Description

Key Responsibilities / Accountabilities

• Responsible for Delivery of services like SDWAN/IP data/Voice and transmission for domestic and international enterprise customers
• Validations of orders in systems and other inventories
• Conduct a kick-off/Handover meeting with the design & all relevant stakeholder team
• End-to-end service design tasks in Customer, Core and Access network design
• Ensures all installation functions are performed in a timely fashion to meet agreed SLA\'s
• Effectively applies telecom methodology and enforces performance standards.
• Monitoring the Project to meet the committed Timelines from client
• Co-ordinate with both Internal/external stakeholders regarding circuit delivery works.
• Work with carrier and other 3rd party suppliers for carrier ordering and ensure circuit is delivered on time
• Manage the inventories and keep them updated as per the different milestone of delivery
• FER (Field Engineer Request) scheduling and coordination with field for installation.
• Perform escalation management, wherever necessary and in case project is in jeopardy.
• Planning, coordinating and execution of field activities
• Drove investigation of root cause analysis for critical events.
• Should keep good quality of work, maintain data integrity
• Co-ordinating with the Project managers in providing solution to complex situations.
• Diagnoses, troubleshoots, and resolves problems, and takes corrective action when required.
• Ensures that all installation works are completed at the right time by coordinating with carrier
• Active participation during circuit activation/migration works.

• Graduate Degree in Engineering (Electronics & Telecommunications)
• 6+ years of experience in Telecom & hands-on experience on project management/stakeholder management
• PMP/Prince2 preferable
• Knowledge on telecom products/services like Wireless, IP services & Fixed etc
• Good understanding of telecom standards & protocols - Telecom Testing (VOIP), RF Installation and Testing Knowledge
• Proficient with Microsoft Office Suite and good knowledge in documentations Strong oral and written communication skills to communicate with internal and external customers.
• Decision-making skills and taking the right approach logically.
• A good team player & good Customer experience /satisfaction.
• Exposure to International client facing functions.

Tata Communications