Job Description

Assistant Manager - Process Training - General Insurance - BPO/BPM - 5+ Years - Pune
Location - Pune
An exciting opportunity for a training professional with 5+ years of experience in General Insurance (Property & Casualty) operations and expertise in training. If you have experience in new hire training, content development, stakeholder management, and driving process performance, this role is for you.
Your Future Employer -
A global leader in insurance operations, offering end-to-end solutions to international clients across Property & Casualty insurance.
Responsibilities - * Conduct new hire training, nesting, and 30-60-90-day performance monitoring.

• Design training plans in collaboration with clients.
• Deliver PKT sessions, refreshers, certifications, and continuous learning initiatives.
• Create training dashboards and reports for stakeholders.
• Perform TNI/TNA and develop targeted interventions.
• Partner with QAs, operations, and client teams for calibration.
• Facilitate hiring assessments and support knowledge management.

Requirements - * Graduate in any stream.

• 5+ years of experience in General Insurance (P&C), with 2+ years in training.
• Strong verbal and written communication skills.
• Proficiency in MS Office.
• Insurance certifications (P&C) preferred.
• Flexible to work in 24x7 environment (Australia shifts).

What is in it for you -

• Be part of a global leader in insurance operations.
• Work in a fast-paced, growth-oriented environment.
• Drive impactful training strategies with global exposure.

Reach us: If you think this role is aligned with your career, kindly write me an email along with your updated CV on vasu.joshi@crescendogroup.in for a confidential discussion on the role.
Disclaimer: Crescendo Global specializes in Senior to C-level niche recruitment. We are passionate about empowering job seekers and employers with an engaging job search and leadership hiring experience. We do not discriminate based on race, religion, colour, origin, gender, sexual orientation, age, marital status, veteran status or disability status.
Note: Due to a high volume of applications, if you don't hear from us within 1 week, please consider your profile not shortlisted for this role.
Fraud Alert: Scammers may misuse Crescendo Global's name for fake job offers. We never ask for money or system upgrades. Verify all opportunities at and report suspicious activity immediately.
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