Job Description

Company Description
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Job SummaryWe are looking for an experienced Assistant Manager - Training (Fare Filing) to lead new hire training, OJT transition, and continuous capability development in the travel domain. The role requires strong ATPCO Fare Filing expertise, hands on training experience, and the ability to design and deliver structured learning programs that drive quality, accuracy, productivity, and revenue outcomes.Key Responsibilitieso Conduct new hire training batches for Fare Filing and provide end to end OJT handholding, ensuring smooth transition from classroom to production.o Evaluate trainee and associate performance to identify skill gaps and recommend targeted learning interventions.o Work closely with internal and external stakeholders to support process updates, floor readiness, and training alignment.o Conduct regular Training Need Analysis (TNA) and Training Need Identification (TNI) using productivity, revenue, and accuracy data.o Design and deliver customized training programs to address identified skill gaps.o Storyboard, develop, and update training material, including facilitator guides, learner guides, assessments, and practice exercises.o Coach trainees through classroom training and on the job learning; provide structured feedback to improve performance.o Ensure training modules are updated in line with process changes, airline updates, and fare filing enhancements.o Manage batch hygiene by monitoring attendance, absenteeism, and attrition, and proactively motivate learners.o Consistently achieve or exceed training targets related to quality, throughput, and certification.o Maintain accurate training data and MIS for all batches conducted.o Research new and effective training methodologies and implement continuous improvements in training delivery.Desired Candidate ProfileExperience & Domain Knowledgeo Strong travel domain knowledge with in depth ATPCO Fare Filing experience.o Minimum 5+ years of training experience on Fare Filing and GDS.o Proven experience in new hire training and OJT coaching.Skills & Competencieso Strong ability to identify skill gaps and translate them into actionable training plans.o Good knowledge of training methodologies and adult learning principles.o Excellent coaching, feedback, stakeholder management, and people management skills.o Strong analytical and planning abilities.Technical & Educationo Good knowledge of MS Office (PowerPoint, Excel, Word); exposure to digital or LMS based training preferred.o Graduate in any discipline.o Comfortable working in rotational shifts, as per business needs.
Qualifications
Graduate, Fare Filing ExperienceIATA Certified preferred

Skills Required