Assistant Manager Policy Owner Services
Year Gurgaon, Haryana, India
Job Description
Job Location
Gurgaon 90C
- Responsible for resolution of POS Requests and Queries within the defined SLAs and Quality Benchmarks
- End to end service request processing and communication within defined SLAs.
- Ensure adherence to documented processes, procedures and controls
- Liaise with other support units in Home Office (such as Operations, Products, Actuaries, Finance, Admin, IT) to ensure customer query and service requests are resolved.
- Ensure follow up with Branches / Agents to ensure end to end resolution on the cases
- Adhering to defined TAT for processing customer request.
- Coordinating between Max Life and Business Partner on WIP handling and closures monitoring.
- Ensure achieving targets on high ageing cases.
- Ensure team support as and when required
Key Responsibilities/ Key Deliverables:
Measures of Success:
Job Summary:
Knowledge & Skill Matrix:
Additional Information (Optional):
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Job Detail
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Job IdJD2941812
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationGurgaon, Haryana, India
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EducationNot mentioned
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ExperienceYear