Job Description

Ready to shape the future of work?

At Genpact, we don't just adapt to change--we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of

Assistant Manager /

Manager/Senior Manager - P&C Insurance

Responsibilities:

Process and people leader with direct independent client relation and client handling

Leadership experience of managing a team size of 40-60+, ability to work in an environment of multiple priorities and conflicting deadlines

Manage FTE's, SME, Management Trainee, Assistant Manager levels based on budget requirements & directions provided by Leadership team

Accomplishment in process optimization, operation management, and client servicing & team management with key focus on cost control, revenue maximization, and strategic planning and change management

Drive operational rigor, manage SLAs and KPIs, drive continuous process improvements/efficiency

Good knowledge of P&C Insurance Claims, with team leading and client handling experience

Hands-on MIS skillset to drive insightful performance deep dive with client - responsible for weekly/monthly reporting to both internal management and client stakeholders

Leading weekly/monthly/quarterly discussions on operations with international client stakeholders

Ability to function effectively in a team environment exercising good judgment

Provide quality control for all types of policies and endorsements generated by the business unit.

Ensure that turnaround time and quality of documents

meets

Company service standards

Manage own work in process and support team efforts to ensure that individual, team and office goals are met of performing quality audits

Understanding of risks faced by the function and the controls in place to manage and mitigate

Facilitating goal-level creation for the broader function and works with managers to ensure the goals cascade to all associates

Approving hiring and redeployment requests within his/her group

Queue Management - Effectively managing and monitoring queue

Sharing RCA on escalations received followed with good

problem solving

skills & attention to detail.

Should have wing to wing knowledge of the FNOL, SNOL,

Payments

closings and other claims related activities

Support Knowledge transfer at the time of process transition from the business site

Innovate ideas to error proof the process & reduce manual interventions

Conduct and participate in knowledge transfer sessions for new joiners in the team

Qualifications we seek in you

Minimum qualifications

Any Graduate /

Post Graduate

Relevant team leading experience in Claims P&C Insurance industry

Communication skills for client handling- Good Written and spoken Communication Skills

Preferred qualifications

MIS skillset -

Good

knowledge of MS Office specifically MS Excel & Word

Preferred Certification: AINS, IIA, CIP, CPCU

Preferred Candidate with Green Belt certification

Preferred Candidate with onsite transition experience.

Why join Genpact?

Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation

Make an impact - Drive change for global enterprises and solve business challenges that matter

Accelerate your career -- Get hands-on experience, mentorship, and continuous learning opportunities

Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job

applications

and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

JobAssistant Manager


Primary LocationIndia-Noida


ScheduleFull-time


Education LevelBachelor's / Graduation / Equivalent


Job PostingJan 28, 2026, 5:37:30 AM


Unposting DateOngoing


Master Skills ListOperations


Job CategoryFull Time