Job Description

About Aspire Lifestyles

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Aspire Lifestyles is an integrated Concierge, personal assistance and B2B loyalty solutions company. We develop & design white label loyalty programs for leading brands as their marketing prepositions which enables new customer acquisition, retention and loyalty of their customers. This position is responsible for onboarding of new partners & working with existing clients for their requirements related to Partnership opportunities.



Aspire Lifestyles (www.aspirelifestyles.com) is part of International SOS, a leading travel, medical and security assistance company. We have clients like HDFC, AMEX, BMW, Club Jolie, ICICI Bank, AU Small Finance Bank, VISA, Standard Chartered Bank, HSBC, Tata Motors EV, YES Bank, Bandhan Bank, Club Mahindra

Key responsibilities

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Drive

partnerships and alliance marketing

initiatives with luxury and lifestyle brands for existing clients.

Support the Head of Partnership Development

in administrative and day-to-day activities.

Implement the local PDM strategy

to build and strengthen a vendor/partner network in India, focusing on meeting client service expectations, localizing global offerings, driving innovation in local solutions, and enhancing service utilization.

Assist in developing customized benefits, rewards, and experiential offerings

for client programs by engaging relevant and qualified partners.

Manage end-to-end partner sourcing

-- including negotiation, due diligence, and contracting -- to secure competitive and high-value privileges, both locally and globally, that enhance client offerings. Collaborate with

PDM and Sales teams

to create client solutions, partner promotions, and marketing initiatives aimed at driving utilization, along with developing policies and procedures for privilege offerings.

Maintain ongoing relationships with contracted partners

, ensuring compliance with agreed terms and timely renewal of expiring contracts to maintain uninterrupted service delivery. Facilitate open communication with

Operations teams

to monitor concierge requests and optimize partnerships with preferred vendors offering exclusive access, pricing, or privileges.

Coordinate experiential learning opportunities

and incentive programs with partner providers for the concierge team.

Evaluate vendors and offerings

regularly to ensure client satisfaction, maximize revenue opportunities, and maintain a competitive market edge. Partner with

Operations and Sales

to implement quality control, feedback mechanisms, and utilize marketing data to secure the best possible offers for clients.

Oversee the creation and production of program marketing materials

, ensuring adherence to partner brand guidelines. Define and track

partner deliverables

such as events, promotions, discounts, and preferred access.

Support the concierge team

with partner-related activities and collaborate with the global Aspire PDM and Concierge teams to leverage partnerships across regions.

Conceptualize and execute branded events

that enhance client visibility, engagement, and product/service utilization. Ensure timely execution of all associated project plans. Maximize cross-client marketing opportunities by making privileges available across programs to drive customer utilization and new client acquisition. Ensure all contracted partner privileges and benefits are accurately

documented in the xTend database

for easy access during concierge operations. Work closely with the

Concierge Manager and QA Trainer

to develop and deliver partner and vendor training programs.

Participate in monthly Partnership Development calls

, submit timely reports, and contribute to the bi-annual PD publication.

Job Requirement

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Customer Orientation

Actively listens and seeks information, identifies customer/client need and checks understanding, builds rapport, develops relationships with key customers/clients, confident in building relationships at all levels.

Communication

Excellent written & oral communication in English; good knowledge of local language. Actively listens, checks understanding, uses language and tone appropriate for the audience, expresses ideas clearly and logically.

Ethics and Values

Adheres to the company's Core Values and beliefs during both good and bad times; acts in line with those values. Ability to work under pressure Able to work under pressure to meet deadlines. Use positive and constructive coping strategies when under pressure. At all times he/she conducts oneself professionally to reflect positively on the profession he/she represents.

Initiative and Innovation

Proactive, generates creative solutions, uses different approaches to resolve issues, generates ideas for improvement, and takes productive action(s) without being asked.

Problem solving

Uses logic and methods to solve difficult problems with effective solutions; probes all sources for answers; can see hidden problems; is good at honest analysis; looks beyond the obvious and doesn't stop at first answers.

Good Negotiating skills

Ability to negotiate skillfully in tough situations with both internal and external groups; make winning negotiations; can be both direct and forceful as well as diplomatic; gains trust quickly of other parties to facilitate negotiations.

Result orientation

Effectively sets and achieves realistic goals, monitors own progress and assesses quality, develops and follows action plans, seeks feedback and modifies accordingly.

We take care of our employees

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Medical coverage for employee

Highly engaged and empowered work culture

Continuous learning & development