Job Description

Company Description
Raffles Udaipur opened in 2021, its ornamental gardens, tumbling fountains and stately Indo-Saracenic architecture describing a love story between India and the West. Set on a 21-acre private island rich with birdlife and exotic flora and fauna, this contemporary reimagining of a country mansion is the first Raffles hotel in India.
Just 20 minutes from the airport, Raffles Udaipur spans a private island and serene lakeshore. Begin your journey with a graceful boat ride, guided by migratory birds. Discover 137 rooms and suites, 10 dining experiences, two pools, wellness rituals, and the timeless care of the Raffles Butler.

We are seeking a dynamic and customer-focused Assistant Manager for our outlet in Udaipur, India. As an integral part of our food and beverage team, you will play a crucial role in ensuring efficient operations and delivering exceptional customer experiences.

• Oversee daily operations of the outlet, ensuring high standards of food quality, service, and cleanliness
• Assist in managing and motivating the team to achieve performance goals and maintain customer satisfaction
• Collaborate with the Manager to develop and implement strategies for improving service and increasing revenue
• Monitor inventory levels, place orders, and manage stock to minimize waste and control costs
• Ensure compliance with food safety regulations and maintain proper hygiene standards
• Handle customer inquiries, feedback, and complaints promptly and professionally
• Assist in creating staff schedules and managing labor costs
• Conduct regular staff training sessions to improve product knowledge and service skills
• Participate in menu planning and pricing strategies
• Analyze sales data and prepare reports for upper management
• Maintain a safe and organized work environment for staff and customers

Qualifications

• Minimum of 2 years of relevant experience in a food and beverage outlet
• Prior experience as a supervisor in a similar setting
• Strong knowledge of a variety of beverages and food service operations
• Excellent leadership and team management skills
• Outstanding customer service skills with a focus on creating positive guest experiences
• Proficiency in using point-of-sale systems, preferably Micros
• Thorough understanding of food safety regulations and hygiene standards
• Ability to work in a fast-paced, high-pressure environment
• Strong problem-solving and decision-making skills
• Excellent communication and interpersonal skills
• Proficiency in English; knowledge of local languages is a plus
• Flexibility to work various shifts, including weekends and holidays
• Bachelor's degree in Hospitality Management or related field preferred

Additional Information

• An opportunity to be with world's preferred hospitality company
• Captivating and rewarding experience working alongside passionate professionals
• Range of exclusive Heartist's Benefits
• Develop your talent through learning programs by Academy Accor.

Skills Required