Walk-in Drive
Job Title: Assistant Manager - Operations
Walk-in Location: Kolkata
Job Location: Bengaluru and Hyderabad
Job Type: Full-time (WFO)
Experience: 7 Years to 12 Years
Requirement: Candidate must currently be working as an Assistant Manager (on paper) and in International Voice Process
We are lookiing for Assistant Manager - Operations who will be responsible for overseeing day-to-day operations of the international inbound voice process to ensure efficient service delivery and achievement of business goals. The role involves managing a team of associates and team leaders, driving performance metrics, maintaining quality standards and ensuring a high level of customer satisfaction.
Key Responsibilities:
Manage daily operations of the international inbound voice process.
Lead, motivate, and develop a team to meet performance and quality targets.
Handle escalations and ensure timely resolution of customer issues.
Analyse performance data and prepare regular reports for management review.
Collaborate with cross-functional teams to implement process improvements.
Mandatory Skills:
Strong communication and leadership skills.
Experience in managing international voice processes.
Excellent analytical, problem-solving, and decision-making abilities.
Ability to work in a fast-paced, customer-centric environment.
If interested candidates send resume to Brindha@aegan-global.com
WhatsApp: 9789000298
Job Types: Full-time, Permanent
Pay: ₹5,000.00 - ₹50,000.00 per month
Work Location: In person
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