Job Description

Job Title: Online Operations - Assistant Manager

Department:

Online Sales

Reporting To:

Senior Management

Location:

Noida

Role Overview

The Online Operations Assistant Manager will have end-to-end ownership of online client operations, including brand store management, order execution, inventory control, client coordination, MIS reporting, and cross-functional team alignment. This role is critical in ensuring zero escalations, on-time delivery, financial accuracy, and high client satisfaction across global enterprise accounts.

Key Responsibilities

1. Online Brand Store Management

Own day-to-day operations of all assigned online brand stores. Ensure all stores are live, functional, and error-free. Monitor and verify: Product listings (name, pricing, descriptions, specifications) Image quality and accuracy Checkout and order flow through test orders Coordinate with clients for: New product additions Pricing revisions Removal of discontinued items Ensure a seamless end-customer experience with zero issues.

2. Cross-Functional Team Coordination

Act as the central point of coordination between: Design Team (branding layouts & approvals) Production Team (manufacturing & timelines) Accounts Team (invoicing & payment tracking) Logistics Team (dispatch, courier coordination & POD) Track daily task completion and proactively identify bottlenecks. Resolve issues independently or escalate internally when required. Conduct weekly review meetings to: Track pending tasks Address challenges Improve operational processes

3. Client & Customer Engagement

Manage day-to-day client communication across online projects. Respond to all customer and client queries within defined TATs. Proactively inform clients of any deviations in timelines or execution. Ensure no order is delayed due to lack of internal or external communication. Conduct periodic client review calls to ensure satisfaction and alignment.

4. MIS, Reporting & Invoicing

Prepare and manage monthly MIS reports for assigned clients. Download raw data from portals/ERP and format as per standard MIS templates. Verify: Order values Payments received Inventory usage Gift card utilization Calculate monthly invoicing accurately and submit reports for approval. Coordinate with the Accounts team for timely invoice submission and closure. Prepare courier cost reports, including weight-based shipping calculations and USD billing where applicable.

5. Inventory & Production Management

Monitor inventory levels across all brand stores on a daily/weekly basis. Identify fast-moving and low-stock SKUs. Finalize replenishment quantities and raise production orders. Ensure inventory reaches before stock depletion to avoid order impact. Prepare inventory tracking sheets and seek client approvals where required. Track production timelines and ensure adherence to delivery commitments.

Key Skills & Competencies

Strong operations and project management skills Excellent client communication and stakeholder handling High attention to detail and process orientation Ability to manage multiple accounts and tight timelines Strong coordination across design, production, accounts, and logistics Advanced Excel and reporting skills Calm, solution-driven approach under pressure

Expected Outcomes

Zero order escalations Timely production and delivery across all projects Accurate MIS, reporting, and invoicing High client satisfaction and long-term account stability Process-driven, scalable operations
Job Types: Full-time, Permanent

Pay: ₹35,000.00 - ₹45,000.00 per month

Benefits:

Cell phone reimbursement Health insurance Provident Fund
Work Location: In person