Job Description

About Us:
DHL Supply Chain India is a leading provider of integrated logistics solutions, specializing in warehousing, distribution, and supply chain management. With over 100+ facilities and 15,000+ employees nationwide, we excel in sectors like e-commerce, consumer goods, life sciences, and technology. Recognized as a Great Place to Work, we prioritize employee engagement and development. We are committed to a safe work environment, promoting Behaviour Based Safety (BBS) practices, injury prevention, and compliance with safety regulations, ensuring that safety is everyone's responsibility. We embrace an equal opportunity workplace, fostering diversity and inclusion for all employees. Join us in shaping the future of logistics and discover limitless growth opportunities!
Job Scope:
To manage and oversee physical operations, ensuring that the team delivers results in line with customer-agreed SLAs and in accordance with customer procedures and defined standards.
Key Responsibilities:

• Manage and lead inbound and outbound operations, ensuring full compliance with customer procedures, service level agreements, and quality standards.
• Maintain strong working relationships with customers, vendors, and key stakeholders to ensure seamless coordination.
• Provide accurate data for LSP billing and deliver timely MIS reports to support production and dispatch planning.
• Supervise daily warehouse operations, ensuring that any operational issues are promptly logged, resolved, or escalated as per defined protocols.
• Ensure strict adherence to SOPs by third-party logistics providers (3PLs) and internal teams for both inbound and outbound processes.
• Foster a high-performance service culture within the team, driving employee engagement, performance management, and skill development.
• Coordinate with 3PLs and transport partners to meet service requirements, optimize routing, and ensure timely deliveries and pickups.
• Monitor inventory flow and dispatch accuracy to maintain operational efficiency and customer satisfaction.

Skills and Competencies:

• Minimum 2 to 3 years of experience in a B2B Warehouse Operations
• Bachelor's Degree or Diploma in Supply Chain Management (SCM) / Logistics.
• Strong communication skills (English and local language).
• Leadership and people management skills.

• Knowledge of PAN India transportation.

• Good documentation skills (screening, archiving, and retrieval).

• Customer orientation and commitment to excellence.

• Planning and organizing skills.

• Decision-making abilities.

Skills Required