Job Description

- Assistant Manager- Operations - ETS

Location: Mumbai

Designation: Assistant Manager Department: Employee Transport Services (ETS) Experience: 7-15 years in Transport/Facility/Operations Management

Job Responsibilities

Role Overview:

The ETS Operation Manager will be responsible for end-to-end management of employee transportation operations, ensuring safe, reliable, cost-effective, and compliant transport services. The role requires strong leadership, vendor management, analytical ability, and adherence to employee safety and statutory guidelines.

Key Responsibilities:

1. Operational Management

Manage day-to-day transport operations across all shifts (general, night, and flexi).

Monitor trip adherence, on-time performance (OTP), and SLA compliance.

Oversee routing, clubbing, and optimization of vehicles to reduce cost without compromising safety.

Ensure compliance with female employee safety guidelines (escort rules, first pickup/last drop protocols, etc.).

2. Team & Vendor Management

Supervise and coordinate with transport executives, supervisors, and vendor partners.

Manage driver deployment, discipline, training, and performance tracking.

Conduct periodic vendor performance reviews and ensure timely payments/invoicing.

3. Technology & Compliance

Ensure smooth functioning of transport management software (routing, live tracking, billing).

Maintain compliance with local RTO, labor, and transport regulations.

Implement GPS, panic button, and other statutory safety requirements.

4. Cost & Budget Control

Monitor trip volumes, billing accuracy, and optimize routes for cost efficiency.

Prepare MIS, dashboards, and monthly reports for management review.

Identify cost-saving initiatives without affecting service quality.

5. Employee Experience & Safety

Ensure highest standards of employee safety, comfort, and grievance redressal.

Coordinate with HR/Admin/Facilities on employee transport-related escalations.

Drive regular safety audits, mock drills, and awareness sessions.

6. Crisis & Escalation Handling

Handle emergency situations like vehicle breakdowns, accidents, or security incidents.

Provide 24x7 operational support as per business requirements.

Ensure quick decision-making and escalation management.

Desired Skills & Competencies:

Strong knowledge of employee transport operations (ETS) and statutory norms.

Experience in routing, cost optimization, and vendor management.

Good communication, analytical, and leadership skills.

Proficiency in MS Excel, MIS reporting, and transport management systems.

Ability to work in a 24x7 environment with shift flexibility.
Education: Any graduate or master, or relevant experience

Company Website: commutec.in

Job Type: Full-time

Pay: ₹30,000.00 - ₹50,000.00 per month

Benefits:

Health insurance Leave encashment Provident Fund
Education:

Bachelor's (Preferred)
Experience:

employee transportation operation: 3 years (Required)
Willingness to travel:

100% (Required)
Work Location: In person