Job Description

Core responsibilities

Daily store operations:

Oversee and assist the Store Manager with all aspects of the store's daily function, from inbound logistics to outbound delivery.

Order fulfillment:

Ensure timely and accurate processing of all customer orders, a critical metric for Blinkit's 10-20 minute delivery promise.

Process improvement:

Implement and monitor store processes to improve efficiency and optimize workflows, which directly impacts overall store performance.

SOP adherence:

Guarantee all Standard Operating Procedures (SOPs) are followed by the entire store team to maintain consistency and quality.

Inventory and stock management

Inventory control:

Manage and monitor inventory levels, stock replenishment, and shrinkage (loss of inventory).

Record-keeping:

Ensure accurate and real-time inventory records are maintained, coordinating with the supply chain team to optimize stock.

Data analysis:

Analyze supply chain data and performance to make data-driven decisions on stock levels and ordering.

Team leadership and management

Supervision:

Directly supervise and motivate the store team, including pickers, packers, and delivery associates.

Training and onboarding:

Assist with training new hires on store operations, tools, and company standards.

Scheduling and rostering:

Help manage the staff schedule to ensure the store is appropriately staffed at all times, especially during peak hours.

Performance monitoring:

Track key performance indicators (KPIs) for the team and provide regular feedback.

Customer experience

Issue resolution:

Handle customer inquiries and escalations in a professional manner, working to ensure a high level of customer satisfaction.

Quality control:

Ensure products are packed and handled with care to maintain high service quality.
Additional duties

Cost optimization:

Identify cost-effective solutions for supply chain processes and negotiate with vendors to land profitable deals where necessary.

Compliance and safety:

Conduct regular audits to ensure the dark store environment is clean, organized, and compliant with all health and safety regulations.

Reporting:

Prepare and analyze reports on operational and customer experience metrics, and plan corrective actions.

Interdepartmental collaboration:

Work closely with other departments, such as Operations and Finance, to align store performance with overall business goals.
Job Types: Full-time, Permanent

Pay: ?25,320.32 - ?50,582.83 per month

Benefits:

Health insurance Provident Fund
Work Location: In person